Vieraskäyttäjä
8. tammikuuta 2025
For luxury travel in the Golden Triangle, there are only two choices: the Anantara and the Four Seasons. While it is widely known that the Four Seasons is the superior choice between the two properties and carries more weight as a brand name, we stayed at the Anantara because it was a quarter of the price. That isn't to say that Anantara is a poor brand by any standard -- I stayed at the Anantara in Quy Nhon, Vietnam in December 2023 and loved my stay. It was certainly a five star experience. Property: The property of the Anantara Golden Triangle is well designed with most rooms being a short walk from the lobby, restaurants, and pool. There are three restaurants: a larger area where breakfast and buffets are served, a poolside restaurant (though it is really just four tables), and a Chef's Table sort of restaurant using ingredients from the three countries of the Golden Triangle. The pool has a nice view but is rather cold and has no hot tub. Room: My family and I stayed in a Mekong Explorer Suite. The room was well designed and kept clean, and I have no complaints. It is comfortable, but not a room in which one would want to pass the entire day. Activities: I'm not sure how it is for all rooms, but basedon our room, we had one activity per day. One day we went on a walk with elephants on site, another we went on a bike ride around the Golden Triangle, and the other we went on a city tour of the Golden Triangle with a boat ride in the Mekong. All were well done and should be done if staying. We also had massages, which I found to be poorly done and uncomfortable. Food: Food, but not alcohol, was included with our plan. The food is good quality and has reasonable variety, though I was bored by the final day. They do try to have buffets to sparse up the food, but the buffets are just the dinner menu. I would recommend that the restaurants rotate their menus in order to keep guests entertained. Service: I overall was displeased with the service at the Anantara. I debated bestowing a 4 star review, but ultimately I believe the other areas carry it to a 5. Staff as a whole are adequate, but they seem confused and under-trained as a whole. Two specific examples stood out to me as evidence of the service coming in below par. For some reason, there seemed to be an internship program going on while we were there. One intern, Gum, seemed to be our waitress at every meal and she was perpetually baffled by basic requests and would run to get a supervisor. Moreover, she seemed to be confused by multiples of the same order (i.e. there were multiple examples where we would order 2 coconuts and she would bring one). I am not sure why the internship program was in full flow during the Christmas holiday, but it was somewhat disruptful. Another instance was during our second dinner, two members of our family didn't get their food for over an hour due to the restaurant being busy. It came laden with errors, so they invited us to the Chef's Table restaurant
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