조식부페 잘 나옵니다. 빵 빼고는 다 맛있습니다. 태국 북부 음식도 있습니다. 다만 바퀴벌레를 여러번 봤습니다. 수영장은 깊고 차가웠습니다. 위치가 애매해서 걸어서 갈만한 곳이 적습니다. 소음에 예민하신 분들은 pool view 길쪽이 아닌 안쪽을 바라보는 방을 잡으세요
Käännä
Majoituspaikan vastaus: Dear Kim,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed the breakfast selection, including the local specialties. Our culinary team takes great care in preparing a variety of dishes to offer a memorable dining experience. That said, we regret that the bread did not meet your expectations. Your comments will be shared with our chefs so they can look into possible improvements.Regarding cleanliness, we sincerely apologize for any discomfort caused. Maintaining high hygiene standards is a top priority for us, and we take such concerns very seriously. Our housekeeping and pest control teams will conduct a thorough inspection to ensure that our spaces remain well-maintained for all visitors.We appreciate your thoughts on the swimming pool as well. It is designed to offer a refreshing retreat, but we understand that preferences vary. We also understand that location plays an important role in travel plans. While our hotel offers a peaceful setting, we recognize that some guests may prefer a livelier area. Our concierge team is available to recommend nearby attractions and assist with transportation options for a more convenient stay.Lastly, we value your advice regarding room selection. Noise sensitivity can vary from guest to guest, and we are happy to accommodate preferences whenever possible. Please do not hesitate to let us know your preference in advance so we can assign a room that best suits your needs.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.Yours sincerely,Gabriele LombardoGeneral Manager
앞에 예약한 호텔에 문제가 생겨서 급히 트립닷컴 통해 예약했어요~~
시설이 조금 오래되긴 했지만 관리가 잘되고 있고 오래된 만큼 넓은 부지에 조경 수영장이 크고 이쁘게 되어 있어서 가족 단위 여행객에게는 아주 좋은 호텔이라고 생각합니다.
다음번에도 재방문의사 있을 정도로 괜찮았어요
Majoituspaikan vastaus: Dear Customer,Thank you for sharing your experience with us. We are pleased to hear that you found our location convenient and enjoyed the nearby dining options. It is also wonderful to know that you appreciated the cleanliness of your room and our security measures.We appreciate your feedback regarding the breakfast selection, coffee, and afternoon tea. Your comments will be shared with our team to explore ways we can improve. We also regret any inconvenience caused by the small flies in the bathroom and the condition of the curtains. Our housekeeping team has been informed to ensure these concerns are addressed.Regarding the children’s amenities, we apologize for the oversight. We will review our procedures to ensure that such requests are prepared in advance for future stays.Your insights are valuable to us, and we truly appreciate your time in sharing them. We hope to have the pleasure of welcoming you back for an even better experience.Yours sincerely,Gabriele LombardoGeneral Manager
Vieraskäyttäjä
Executive King -sviitti
Majoittunut 12. 2024
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.2.2025
We stayed at president suite. They provided a complimentary extra bed for the kids, sent us fruit basket and a giant bear soft toy on the bed to surprise the kids.
Majoituspaikan vastaus: Dear Customer,Thank you for sharing your experience during your recent stay with us. I am sorry that your rooms were not placed on the same floor. I understand that this may have caused inconvenience, especially when moving between them. Room assignments depend on availability at the time of check-in, but I recognize how important it is for families and groups to stay close together. I will share your feedback with the team so that we can improve in this area.I regret that the noise from the street affected your rest. Some rooms may experience outside sounds depending on their location, while others, like the garden-facing rooms, provide a quieter environment. Your feedback about the windows and air conditioning is also important. Fresh air can make a room feel more comfortable, and I understand that a quieter cooling system would have improved your stay. I will make sure your comments are shared with the relevant department.On a positive note, I am happy that you enjoyed the beauty of the garden. It is a wonderful place to relax and adds to the peaceful atmosphere of the hotel. I also appreciate your thoughts on the breakfast selection. I understand that having a variety of meal choices is important, and I will share your feedback with the culinary team to explore ways to enhance the options available for our Chinese guests.Thank you again for staying with us and for your valuable feedback. I hope to have the opportunity to welcome you again and provide an even better experience in the future.Yours sincerely,Gabriele LombardoGeneral Manager
Pi Ka Chu
Premier – King-huone
Majoittunut 12. 2024
Matkusta ystävien kanssa
15 arvostelu
5.0/5
Ylivertainen
Lähetetty 14.2.2025
We stayed in premier king room for 2 nights and it was amazing. With kids club and waterpark inside the resort, for sure both adults and kid will have something to do and enjoy their own ‘me time’ to relax. Hotel lobby is huge and heaps of cultural decors for Photo shots, room is very well maintained and very comfortable, a king bed and small single bed with cartoon characters quilt/bed cover for kid. My daughter surprised by Huge teddy bear once we entered the room. Breakfast and coffee was the best one we had in Chiang Mai so far, definitely deserved 6 stars for it. One downside is the water temperature in the pool and spa, pool was too cold even at the noon 12-1pm on sunny day and spa was too hot, staff claimed to be 41 degree, but I can feel it’s even hotter than nature hot spring in Japan that can boil eggs. Apart from the resort, location was very good too, there are a few nice restaurants and a small mall with BigC supermarket within 600m walking distance, love it. Will 200% come back again next time.