Majoituspaikan vastaus: Dear Valued Guests,Thank you for your wonderful review! We’re so pleased to hear that our intern made such a positive impact on your stay with her enthusiasm, patience, and attentive service. It’s heartwarming to know that she was able to assist you and enhance your experience.We’ll be sure to share your kind words with her and the team. It would be our pleasure to welcome you back next year for another memorable stay!Warm regards, Chin Pitak Norathepkitti General Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind words and for recognizing Anantara as one of Chiang Mai’s top hotels. We are thrilled to hear that you enjoyed our location, well-appointed rooms, comfortable bedding, and diverse breakfast selection. Dining on the terrace by the river is indeed a special experience, and we’re delighted that you found it so enjoyable.Your remark that our hotel is worth visiting two or three times truly means a lot to us. We would be honored to welcome you back for another memorable stay whenever your travels bring you to Chiang Mai!Warm regards, Chin Pitak Norathepkitti General Manager
Majoituspaikan vastaus: Dear Mr./Ms., Thank you for sharing your detailed feedback with us. While we’re pleased that you enjoyed the resort’s atmosphere and the warm welcome from our front desk team, we sincerely regret that other aspects of your experience did not meet your expectations.We apologize for the inconsistencies in service at our restaurant and 1921, as well as for the delays and missed opportunities to enhance your dining experience. Your comments regarding the condition of our facilities, room details, and water temperature issues are also deeply concerning, and we truly regret any inconvenience this caused. Please rest assured that we will address these matters with our team to ensure improvements are made.Your feedback is invaluable, and we genuinely appreciate the opportunity to learn from your experience. We hope to have the chance to welcome you back in the future and provide the high level of service and quality that Anantara is known for. If there’s anything we can do to regain your trust, please do not hesitate to reach out to us directly.Warm regards, Chin Pitak Norathepkitti General Manager
Vieraskäyttäjä
Kasara-sviitti, jossa on puutarhanäköala
Majoittunut 12. 2024
Pariskunnat
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.2.2025
安納塔拉如之前的環境,餐飲,服務,設施都很好。
Käännä
Majoituspaikan vastaus: Dear Mr/Ms.,Thank you for your kind words! We’re delighted to hear that you enjoyed Anantara’s environment, catering, services, and facilities. It’s always our goal to provide an exceptional experience, and your feedback truly means a lot to us.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Chin Pitak Norathepkitti General Manager
Majoituspaikan vastaus: Dear CL.86,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the spaciousness of our hotel, from the lobby to the rooms and restaurant, as well as the quality of our breakfast.We regret to hear that some of our facilities did not fully meet your expectations. Your comments about the steakhouse, swimming pool, and gym are valuable, and we will take them into consideration as we strive to enhance our guest experience. Additionally, we understand your disappointment regarding the river view room. We apologize if the view did not meet your expectations, and we appreciate your feedback as we work to provide clearer room descriptions.We truly appreciate your insights and hope to have the opportunity to welcome you back for an improved experience in the future. Please don’t hesitate to reach out if there’s anything we can do to assist with your next stay.Warm regards, Chin Pitak Norathepkitti General Manager
Anonyymi käyttäjä
Deluxe-huone puutarhanäköalalla
Majoittunut 11. 2024
Liikematkustajat
1 arvostelu
2.0/5
Lähetetty 27.12.2024
One of the overestimated hotels ,we came at the peak season .
We are willing to pay at hkd6000 per night for 6 nights
But room is small
Bathroom is very small
We wanted to extend one more night but the price is double charged
Hkd12000 for another night .
We prefer choosing another 5star hotel instead
There are many good hotel in Chiang Mai, not only this one
Really overestimated hotel.
Käännä
Zhizhier
Deluxe-huone puutarhanäköalalla
Majoittunut 8. 2024
Yksin matkustavat
11 arvostelu
5.0/5
Ylivertainen
Lähetetty 25.12.2024
我可太喜歡了 還是很想回去
Käännä
Vieraskäyttäjä
Deluxe-huone puutarhanäköalalla
Majoittunut 10. 2024
Pariskunnat
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 2.12.2024
편하고 아주 좋았습니다. 조식도 다양하고 맛있었어요. 수영장도 커서 놀기에 좋았어요. 직원들도 너무 친절했습니다.
Käännä
Majoituspaikan vastaus: Dear guests, Thank you for sharing your feelings with Anantara Chiang Mai Resort. This positive feedback is invaluable to us as it encourages members of our team to provide the best possible service to each guest from the beginning to the end of their stay, and I will be sure to relay your feedback to our team members. We are very much looking forward to seeing you next time. Warm regards, Chin Pitak Norathepkitti General Manager
Vieraskäyttäjä
Deluxe-huone puutarhanäköalalla
Majoittunut 10. 2024
Matkusta ystävien kanssa
7 arvostelu
3.0/5
Lähetetty 23.11.2024
酒店在裝修,周邊比較吵,衞生間設施老舊,酒店的公共空間還是比較好,服務態度不怎麼好,性價比不高!
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback about your recent stay at Anantara Chiang Mai Resort. We sincerely apologize that your experience did not meet your expectations.We understand that construction projects can be disruptive, and we apologize for any inconvenience caused by the ongoing renovations. We are committed to minimizing any disturbance to our guests and appreciate your patience during this time.Regarding the bathroom facilities and service, we will investigate these specific issues and take appropriate measures to improve our standards. Your feedback is valuable to us as we strive to enhance our guest experience.We hope to have the opportunity to welcome you back to Anantara Chiang Mai Resort in the future, when the renovations are complete, and we can provide you with the exceptional service and experience that you deserve.Sincerely,Pitak Norathepkitti, General ManagerGener