Smile Lanna Hotel arvostelua

Majoituspaikan vastaus: 感謝您的詳細評價！很高興您喜歡我們的蘭納風格房間以及手工活動，這些都是為了讓客人體驗當地文化而特別準備的。酒店的咖啡店和免費接送服務也獲得您的認可，我們倍感欣慰！希望能在您下次來清邁時再次為您提供愉快的入住體驗！😊

Majoituspaikan vastaus: 感謝您的反饋！很高興得知我們的工作人員為您和您的家人帶來了愉快的入住體驗。我們始終致力於為每位客人提供貼心的服務，尤其是對長者和孩子的關懷。期待未來有機會再次為您服務！😊

Majoituspaikan vastaus: 感謝您的反饋！很高興您對我們的服務感到滿意。關於酒店的位置，我們會繼續努力提升便利性，讓您的出行更加順利。我們的位置雖稍微有些偏遠，但離機場近，方便前往。希望您未來有機會再次光臨，我們將繼續為您提供優質服務！

Majoituspaikan vastaus: 感謝您的反饋！很抱歉此次入住未能完全符合您的期待，特別是關於洗澡水的問題，我們對此深表歉意。我們會立即將您提到的問題反饋給相關部門，確保提升水質和住客體驗。也非常感謝您對工作人員服務的肯定，我們會努力改進，希望未來還有機會為您提供更滿意的住宿體驗。謝謝您的理解和支持！ 在您入住期間，我們會盡一切努力立即修復問題。如果你下次有興趣住在 Fon我們很高興再次為您服務，並很高興為您提供特殊優惠。請隨時聯繫我們。

Majoituspaikan vastaus: Thank you for sharing your feedback with us! We're happy to hear that you enjoyed our convenient location and spacious rooms. We appreciate your thoughts on the breakfast and will look into ways to improve the variety and quality.We understand your comments regarding the fitness center and will work on enhancing the facilities. Your satisfaction is important to us, and we hope to welcome you back to Smile Lanna in the future.Best regards,The Smile Lanna Team

Majoituspaikan vastaus: Dear Xinderuixi,Thank you for sharing your detailed feedback with us. We truly appreciate your kind words about our Thai staff and their warm, sincere service, as well as your positive comments regarding our hotel’s ambiance and the free airport shuttle.We apologize for the issues you encountered during your stay and deeply regret the inconvenience caused. We understand your frustration regarding the additional charge for the extra blanket. We strive for clear communication and transparency, and it seems we fell short in explaining the policy beforehand. Your experience is certainly not the standard we aim to provide, and we will review our procedures to ensure this is handled better in the future.Regarding the pool temperature issue, we sincerely apologize for the confusion and discomfort it caused, especially with the pool not being heated as expected. We appreciate your patience in working with us, and we will further investigate why the pool was not heated on time and ensure that future guests can fully enjoy this facility. The health of your child is very important to us, and we are sorry that this affected your stay.We also acknowledge your concern about the noise from the nearby road. We understand how important a peaceful environment is, and we will explore ways to improve the soundproofing in the rooms to enhance guest comfort.Once again, we thank you for your constructive feedback, and we hope to have the opportunity to welcome you back in the future with a much improved experience.Best regards, The Smile Lanna Team

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind review! We're thrilled to hear that you had such a pleasant experience during your stay with us. We're glad that you enjoyed the complimentary airport transfer service and appreciated the comfortable and spacious room, as well as the beautiful garden and pool area.It's wonderful to know that you found the afternoon tea refreshing and satisfying, especially after a day of sightseeing. We're also pleased that our staff, including those who speak Chinese, were able to assist with your tour and transfer arrangements to make your stay even more seamless.We truly appreciate your compliments to our team, including our dedicated drivers, who ensure that our services are reliable and punctual.We hope to have the pleasure of welcoming you back in the future for another relaxing stay.Best regards, The Smile Lanna Team

Majoituspaikan vastaus: Thank you for your wonderful review! We are delighted to hear that you had such a positive experience with our friendly and helpful staff, and that you enjoyed the convenience of being close to the pool. It’s great that your little one also felt welcomed and appreciated by our team!We're glad you enjoyed the breakfast, the bead bracelet activity in the morning, the afternoon tea, and the complimentary minibar—it's our pleasure to provide these special touches for our guests. We appreciate your recommendation and agree that booking in advance is always a good idea, especially during peak seasons!We hope to welcome you and your family back soon for another great stay!Warm regards,The Smile Lanna Team

Majoituspaikan vastaus: Thank you so much for your wonderful review! We are delighted to hear that you had an enjoyable experience from check-in to your stay, and that you appreciated the service, our team, and the cozy ambiance of the hotel. It’s great to know that you found everything clean and comfortable.Your recommendation means a lot to us, and we hope to welcome you back again soon for another memorable stay.Warm regards,The Smile Lanna Team

Majoituspaikan vastaus: 非常感謝您的反饋！我們非常高興知道您對我們的服務感到滿意。我們的團隊始終致力於為每一位客人提供温暖而友好的服務，您的讚美是我們前進的動力。期待您的再次光臨，希望未來能為您帶來更多愉快的體驗！祝您一切順利，Smile Lanna團隊

Majoituspaikan vastaus: 感謝您的寶貴點評！我們很高興您對我們的設施、衞生、環境和服務感到滿意。尤其是我們提供的機場接送服務能讓您的出行更加便捷，我們感到非常榮幸。期待您未來再次光臨，祝您一切順利！Smile Lanna團隊

Majoituspaikan vastaus: 非常感謝您對Smile Lanna Hotel的精彩點評！我們很高興您喜歡酒店的環境、房間和免費的迷你吧食品，以及我們為您準備的親子活動，特別是DIY手鍊和肥皂製作課程。能夠為您提供便捷的早餐安排，我們感到非常榮幸，您的讚賞讓我們的團隊倍感鼓舞。同時，感謝您對工作人員微笑服務的肯定，我們會繼續努力為每一位客人提供温馨、貼心的服務。對於浴室排水問題，我們深感抱歉。我們已經將您的反饋傳達給相關部門，確保此問題得到妥善解決，避免類似情況再次發生。期待您的再次光臨，希望下次能為您提供更加完美的住宿體驗！祝您一切順利，Smile Lanna團隊

Majoituspaikan vastaus: Thank you for your kind review of Smile Lanna Hotel! We are thrilled to hear that you enjoyed your stay with us and appreciated the warm hospitality, comfortable rooms, and convenient location. It's great to know that our staff contributed to making your experience even more memorable.We're also glad you found the breakfast options to your liking and felt that our hotel provided excellent value for the price. Your feedback means a lot to us, and we're grateful for your recommendation.We look forward to welcoming you again on your next visit to Chiang Mai!Best regards,The Smile Lanna Hotel Team