I recently stayed at this hotel and, overall, had a decent experience. The rooms were spacious and relatively clean, making for a comfortable stay. Breakfast was quite good, and it seems like the quality has improved from previous reviews, which was a pleasant surprise. The location is excellent—very close to the Saturday night market and only a 20-minute walk to the city center.
Service, for the most part, was great. The female staff and the gentleman working during breakfast were particularly friendly, professional, and helpful. However, my experience at the reception upon check-in was shockingly bad, due to two younger male staff members. Their customer service was among the worst I’ve ever encountered—rude, dismissive, and completely unhelpful. They interrupted me while I was explaining my concerns rather than trying to provide solutions. There was no water in the room upon arrival, the room wasn’t what I had originally booked, and they refused to provide two key cards even though the reservation was for two guests. To make matters worse, they required a deposit for a second key card, which I’ve never heard of before.
While the hotel has some great aspects, the terrible reception experience left a lasting negative impression. Because of this, I will not be returning.
Käännä
Majoituspaikan vastaus: Thank you for sharing your detailed feedback. We're glad to hear that you enjoyed the spacious rooms, improved breakfast quality, and convenient location. It’s also wonderful to know that some of our staff provided friendly and professional service during your stay.However, we sincerely apologize for the poor experience you had at check-in. Providing excellent customer service is our priority, and we regret that the reception staff did not meet expectations. Your concerns regarding the room assignment, key card policy, and initial lack of water are important to us, and we will address them internally to prevent similar issues in the future.We truly appreciate your honest review and will use your feedback to improve our service. While we regret that you won’t be returning, we hope you’ll consider giving us another chance in the future.
For us it was a perfect stay in Chiang Mai. The hotel is located 10min walk from old town, which is perfect for a quiet stay. Also you get fast from/to the airport.
Käännä
Majoituspaikan vastaus: Thank you for your wonderful feedback! We're thrilled to hear that you had a perfect stay with us. The location indeed offers a peaceful retreat while still being close enough to the old town and the airport for convenience. We hope to welcome you back to our hotel on your next trip to Chiang Mai! Safe travels! ✨😊
Traveler-K
Colonial Deluxe -kaksi erillistä vuodetta
Majoittunut 1. 2025
Perhe
7 arvostelu
3.2/5
Lähetetty 9.2.2025
다른 후기에서 조식이 별로 라고 해서 기대를 너무 안해서 그런지 저는 만족 하였습니다. 하지만 위치가 주변 상가가 없어서 약간 아쉽습니다
Käännä
Majoituspaikan vastaus: 감사합니다! 조식에 대해 긍정적인 피드백을 주셔서 기쁩니다. 위치에 대한 의견도 소중히 받아들이고, 앞으로 더 나은 서비스 제공을 위해 노력하겠습니다. 주변 상가와 관련된 부분도 고려해 개선할 수 있도록 하겠습니다. 다시 방문하실 때 더 나은 경험을 드릴 수 있도록 최선을 다하겠습니다!
Warm welcome beautiful room delicious breakfast not a vast choice but great all the same. Room was beautiful great value for money would definitely stay again
Käännä
6/19
Majoituspaikan vastaus: Thank you for your kind words! We’re delighted to hear that you enjoyed our warm hospitality, beautiful rooms, and delicious breakfast. We appreciate your feedback and are glad you found great value in your stay. We look forward to welcoming you again in the future! 😊
Loved loved this little hotel! We came back several times on the same trip. It’s really charming. The staff are great. Breakfast v good choices and the Lana rooms are stylish and super comfy. Highly recommended. We also liked the neighbourhood. It’s a short walk from the old city, quiet and local feel. Not as touristy. 5 out of 5 from us.
Käännä
Majoituspaikan vastaus: Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you loved your stay and even came back several times during your trip. We’re glad you found our Lanna-style rooms stylish and comfortable and enjoyed the charm of our neighborhood.Thank you for the glowing recommendation and the perfect 5 out of 5! We look forward to welcoming you back on your next visit. 😊