SpringHill Suites Cheyenne

What an absolute brilliant hotel experience. This was our first experience of the SpringHill brand and WOW! The hotel felt very new. The checkin was friendly, fast and efficient. The room was clean and top quality bedding used. Plenty of onsite free parking, the breakfast was delicious and thoroughly enjoyable. SpringHill suites hotels are now our go to hotels when travelling in the USA.

Found this gem of a motel online as we came into Cheyenne. Very kind front desk person, amazingly clean motel, comfy beds and great work-out room. The room was quite spacious as well. Excellent complimentary breakfast, too. Probably had one of our better nights of sleep while here in Cheyenne.

Wife and I enjoyed staying here while on a short visit to Cheyenne. The facility and rooms were very clean and relatively spacious - we had a restful stay, which perfectly fit our needs. The mini-suite arrangement works well; one of us used the desk area while the other relaxed on the couch. Walk-in shower was great and welcome after a day on the road. The free breakfast (eggs, meat, waffles, pastries, fruit) was a big plus as well.

Older property with only one elevator. Elevators need to be services so what happens when it breaks down? How do guests get up/down then? OK room but obviously an older hotel that needs updating. However, the beds & pillows were very comfortable. No restaurants within walking distance. Receptionist not welcoming. No acknowledgement of titanium status. Breakfast had no drinking water. This is all I drink so that was not good. They told me to go to the water fountain in the hallway. Not acceptable. Yet the front desk had bottled water & could have given it to me. They also should have given it upon arrival. Make sure you get a room facing away from the interstate or it will be noisy. If you like my review, I hope you’ll click the “helpful” button; those of us who write reviews live for those and it motivates us to do more.

PRICE BEWARE! - Booking on their website will undercalculate the taxes. When I brought this to the hotel's attention, the general manager stated that the website calculates a 10% tax but the tax is actually 13%. I contacted Wyoming dept of Revenue who confirmed the tax is 13% but that it has been in effect for a very long time (well over a YEAR). The general manager was unwilling to adjust the lodging to match the online price. This is a Mariott issue of not updating their tax rate within their website and instead deceiving customers and sticking them with the difference.

This hotel met all of my expectations. The check in went quickly. The lobby had plenty of seating. The room was spacious and worked well. The bed was very comfortable and a pleasure to sleep in. The room lighting was never bright enough. The light in bathroom was no where near bright enough for me, I wear classes. There must have been a trend at some point to put 25 watt, 200 lumen lights in rooms. With all of the lights on in the room it still appeared poorly lit.

There is nothing wrong with this hotel. The room was clean, and the things in it worked. People would not have a bad experience staying here. It is just that there is not enough right with it. We have stayed here a few times over the years, the last in 2019, and the place has slipped a little, something we have notices in some other Marriott properties post-Covid. There was only one person working the front desk, when two or more used to be usual. The building and furnishings were not shabby, but it would be wrong to call them spiffy. There was little to make a person decide to come back rather than try other options.

Up front honest, room clean, grounds maintained. But customer service so poor. Should have known when we arrived... a nice looking sign on front counter saying we will be back momentarily. Yet, three counter staff were directly behind the counter, arguing. After a minute, one asks, Do you need something?. I said I was there to check in. Lobby had large gathering, very hard to hear. Young man helping me, Justin, what a poor attitude. No customer service skills...at all. Snippy, rude, condescending. Another employee had to tell me how to get to room, explained stairs location closest to room. I listened...then I asked about the elevator location since we had luggage and three flights of stairs. Justin, who had walked off, from 15 feet away interrupted her, to say elevator was out. They literally were planning not to say anything . Not the end of world but when Marriott does a customer service training video and wants to show horrible examples, we have our actors. Never welcomed me, no help with dining recommendations, no conversation, and Justin just seemed angry at the world. Breakfast was outstanding, check out and morning staff were awesome.

This was just a quick one night stay while passing through, but this is a solid property to do that at. The rooms are fresh, clean, and have plenty of room. The bed was comfortable. The hotel also offers a free breakfast in the morning. It consisted of eggs, biscuits, and gravy. It also had cereal, milk, juice, fruit, and things like that. My one negative comment was that the elevator was out of service so I had to take the stairs. I’m not opposed to walking stairs, but my room was not in a convenient location for carrying luggage up stairs. I would stay here again when passing through Cheyenne.