Wildes Inns

Stayed here 2 years ago and absolutely loved it. Decided to stop over again this weekend and, again, just can't fault it. Great food, friendly staff, comfortable clean rooms. We use it as a place to go off and explore the wider area but always see people who are obviously there for special occasions or business. Whatever your trip is for I cannot recommend highly enough.

What a great hotel. Every member of staff I encountered was well trained and knew exactly how to engage guests and ensure their visit was exactly as they wanted it to be. From entering the hotel and breathing in the most beautiful fragrance to immaculate well designed rooms - plug and USB sockets built into the bed frame! I wish I had been able to try the spa - next time! I was supposed to get to the hotel earlier and had a table booked, but I was delayed so I had to cancel it - the menu looks amazing and certainly worth a visit for that alone. The buffet breakfast was plentiful with the usual English breakfast items, an assortment of continental options (fruit, salami and the like) and tea and filter coffee, refilled by the attentive restaurant team. I wish I lived closer so I could go to some of the special events they put on in here. Just check out the hotel website to see what I mean.

I have used this place a few times for groups. This time they really fell short. There is no one in charge. Very difficult to speak to a manager. Issues with the restaurant. Short staffed. Food was too salty. Soya sauce based dishes were not edible. No one asked when sent back unfinished if there was an issue. Only robots delivering food and very inexperience staff. Couldn't order more drinks in good time. Breakfast is buffet and is very basic. Ok. It is clean. However, for £250 a room I think that it is overpriced. Thank goodness for Trip.com much better rate 2 days before the event. Baths do not drain. Taps and fittings are loose or not finished properly. Poor customer service overall, despite having 5 rooms in our group and dinner for 10. Said they would call me back. Which they have not. That was after speaking to a man who said that he was not the manager, had only worked there for 8 weeks, yet told me that I was not familiar with the service industries! Such a shame. Will have to find somewhere else next time. Not a hint of a smile or an apology or anything to say that he would feed back. 🤷