Maison Claire

Lovely, cosy, quirky retreat. Had everything we needed. Bed very comfy. Excellent communication from the owner. Very short walk to the City. Perfect

I don’t often write reviews but I feel this one is necessary for many reasons! Two of our party had ELECTRIC SHOCKS in this B&B from faulty wall sockets!!! We had 4 rooms booked and all of them were unsuitable/unsafe. Damp bedding, damp walls, mould, dirty towels and bedding, uncomfortable beds, door handles falling off, sockets hanging off the walls. On arrival we were given the incorrect code for the door so we were left 20 minutes unable to access the room. The owner’s attitude is very unprofessional. When speaking to me (over the phone as she wasn’t actually in the b&b), she was rude and spoke to me as though I was a child. She reminded me numerous times to “be quiet” when coming back to the rooms. We felt as though we were an inconvenience. The owner enters your rooms when you are not there. When I questioned her about this I was told that she entered to turn the lights off. I’m not sure if this is even legal??? I do not recommend staying here as it is extremely unsafe. There is nothing “luxurious” about this B&B unfortunately which is a shame because with the correct care, attention and attitude it could be a lovely place to stay in a good location!

Owner is shocking to deal with. We felt like we were an inconvenience to her as when we arrived she was just moaning about being late to her nail appointment. We tried to have a little laugh with her but clearly didn’t want to be there with us. Took £100 deposit which I didn’t think was allowed. Said would pay it back the next day at 1. Money didn’t arrive until 16:37 after me chasing. The texts I have had off her are so unprofessional. Place looks terrible compared to the pictures. Toilet seat is minging, room is tiny and mattress is terrible. I wouldn’t recommend staying.. The owner clearly thinks she is better than anyone and speaks to them in this way.

May consider removing hanging light as keep banging head and im on 5'9 other than that an excellent appartment and good location

2 single blokes stopping overnight.bouble bed and single both woke up to a early set of with cripling back ache. Given wrong code for door to enter but soon sorted out.plug socket on the wall not in the best condition.did mention to host so hopefull sorted out before next guest.room number 1.lovley room but missing final touches.slight mould on inner outside wall and wallpaper could do with pasting down in places

I booked late in the day which may explain some problems and I didnt look at these reviews which I should have done. Its not a hotel its a guest house, an airBNB or B&B without breakfast. Entry through remote door pads was all handled well, room is very small and decoration is not going to appeal to minimalists. Communications were OK even thgough Claire was not there. The bathroom was not modern and not pristine and the extractor fan screamed /screached / squeaked so loudly I decided not to put the light on again. Anyway I had to go out for an evening meal in a hurry. The worst feature was there was no hot water that evening and during the night the room was very cold and still no hot water in the morning. I can only assume Clair forgot to turn them both on. When I asked about that in the morning she just texted "I noticed it wasn't on". No apology. The basin plug stuck down so the cold water couldnt be emptied anyway. I would not stay there again.