Polo Orchid Resort Cherrapunjee

stay was good and location was good but no play area for kids and staff are not trained and many issues . It is highly overpriced and it is not value for money. Food was ok and no provacy and lot of hussle and bustle in hotel. It is just like normal good cottage hotel.

Beautiful ambience and place to be Food was nice with live music. The view from the room were amazing. We booked the premium rooms, view from the room was mesmerizing superb. Pool was good, view from the pool was just breathtaking. Hospitality was good

A beautiful location perhaps the best in Cherrapunji. Rooms are comfortable. Food is excellent. Evening live band with bonfire makes your stay memorable. Staffs are wonderful. A must visit. You can easily spend two nights watching clouds dancing and rains mesmerising.

It was a totally unplanned and last minute decision to spent the weekend at Polo Orchid Resort Sohra...but it was worth it. The mesmerizing views and splendid services was simply awesome...will definitely visit again. But the icing on the cake was the evening time we spent at the restaurant when out of nowhere this petite young girl with a beautiful innocent smile and with a in her hand led us to a beautiful musical journey with her melodious voice and careful selection of Hindi songs which she rendered left us dumbfounded. And she is our dear Sitalin Wansai. May you shine more and make a name for yourself Sita . Thank you to all the staff at Polo Orchid Sohra.

We wish to convey our utmost gratitude and thanks to Dari and Pradip and all staff for the successful organizing or our family retread at your Polo Orchid Resort. Rooms were very well maintained with all amenities. We sincerely thank you for all the staffs, nsuring that everything during the family retreat was in order and ensuring personally our members' requirements needs were met during the retreat.

My stay at Polo Orchid Hotel in Cherrapunji was a mixed experience. Welcome - While the initial welcome was cordial, the subsequent interactions with the staff, particularly Mary, were less than satisfactory. Her rude and dismissive attitude was a contrast to the warm hospitality one expects from a hotel of this caliber. She was not ready to understand our problems. Rooms - The biggest disappointment was the condition of the room we were initially assigned. For a hefty price of 18,000 rupees per night, the broken wooden flooring was a major safety hazard. Though we were exhausted, we couldn't ignore such a glaring issue. Thankfully, Pradeep from housekeeping was understanding and promised to rectify the situation. Resolution - The following day, we were shifted to a much more comfortable and modern room, thanks to the kind intervention of the front desk manager, Radium. To our surprise, Pradeep had even decorated the room, making it a pleasant retreat after the initial ordeal. The hotel's redeeming features were the exceptional service provided by Jacob from the restaurant and Somnath from the spa. Their dedication and professionalism helped restore our faith in the brand and left us with a positive impression. My Final Verdict- Overall, while the Polo Orchid Hotel has the potential to offer a memorable stay, our experience was marred by inconsistencies in the service and the initial room condition, the hotel needs to address the shortcomings to ensure a consistently satisfying experience for all its guests.

Remarkable stay at. Polo orchid resort Cherrapunjee. We highly recommend this resort to our family members we really enjoyed it in this resort. The restaurant is very big live music is also enjoyed during dinner time. The housekeeping team is also excellent and good behaviour u expected from all staff. Dari one name remembered from Housekeeping who helped us during our stay...

Wonderful place to visit whenever you are in Meghalaya, ambience in the hotel very is very cheeris !! Ms. Sitalin the singer in the restaurant was amazing , the way she added her voic,e all the floor start jazzing glad to meet her ! Keep it up Sitalin ! God blessed you

We were very happy for Polo orchid service.Awesome .Good Hospitality and Nice Room .All staffs were very Friendly.Mr.Sekhar and Mr.Pradip especially remembered. Door Decoration with leaves and branches and Flowers were very artistic.