Le Royal Méridien Chennai

Loved the space and people, pricey but worth every penny

My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day. A well deserved PAT for Mr Ramar in exhibiting his professionalism But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally no empathy shown at all bearing the fact that we being tourists cant access to all your facilities This we consider a major setback as its reflects horrid customer service

The hotel was good. Only no upgrade provided

The breakfast was excellent, as well as the services that the staffs had provided. However, the hotel aged, so some of the facilities in the room are malfunctional.

Le Royal Meridien has been very disappointing, to say the least. I asked for a non-smoking room and when I checked in, it smelt of cigarette smoke. The loud noise of the elevator kept me up. I called the guest services twice to ask for help, and when there was no response, I had to go down to the lobby past midnight and complain. They assigned me a different room. The rooms are dirty, carpets are not probably not vacuumed frequently. The drapes and curtains are filthy. There were other minor issues such as a broken kettle, lamps not working properly, iffy wifi… minor irritants, but one doesn’t expect this level of shoddiness from a star hotel. I am very disappointed and I don’t think I will be returning here in the near future.

All goood