Mount Manor

ALL I CAN SAY I: THE HOTEL IS THE BEST

Good one.

I with my family stayed at Mount Manor, Chennai in November 2015. I had booked the hotel thru' Makemytrip and Airport Pickup and Drop and Breakfast were offered complimentary. The understanding was that I could cancel the booking at free of cost about two days prior to the date of booking. I had discussed my pickup requirements with the front desk about seven days prior to the booking date and was advised that I should send them a email detailing my plans so that they do not miss anything. On reaching Chennai Airport, when I contacted the hotel for pickup arrangements, I was informed that they have stopped pickup from Airport since a couple of days. When I enquired as to why this was not informed to me by telephone / email - they did not have any answer. THE SO CALLED COMPLIMENTARY PICKUP WAS NOT PROVIDED, NOR REFUNDED. When I checked into the Hotel - the rooms was having bad Odour. Especially the toilet shaft was smelling very bad. The attached toilet cum bathroom is highly cramped. Since I was to leave the hotel at around 0530 I requested for packed breakfast (which was also supposed to be complementary). I was informed that the breakfast commences at 0730 hrs only and they even refused some bread and butter or tea in lieu of the breakfast. They offered tea on chargeable basis!!!!