Welcomhotel by ITC Hotels, Cathedral Road, Chennai

mosquitos and flies in the room

The rooms and hotel areas were clean. Pool area, foyer and bar area all had mosquito invasion which they didn’t maintain with repellents or sprays except a worker waving a tennis bat zapping mosquito killer! Amusing to watch and annoying! The buffet food is sub standard, no real variety or definitely not Intercontinental as advertised. Staff take ages when you order something in the dining area ( such as a can of coke) even though it’s not busy! They make their own version of latte which is horrendous if you are a coffee drinker like me. Very poor communication amongst staff and lack if integrity as we experienced with our room being promised to us then back tracked and ended up in a smaller room

1) Water bottles were not re-filled regularly after room cleaning . At 1 point of time , all bottles were empty . 2) Reception service definitely needs lot of improvement . 3) Bathroom toiletries look very very cheap. 4) There is no mirror in the room ! Quite strange . 5) There is nothing like travel desk . Or even if there is 1 , it was utterly unprofessional . called 1 executive but there was no call back . 6) Hotel Reception staff gave no room introduction during check in . In fact TV was not working . Had to call someone to get it rebooted . 7) Overall No positive energy was felt from Hotel staff . 8) Offering something like welcome drink or even a glass of water is least hotel can offer . ALL good hotels who are even below ITC Welcome in terms of rating , they offer welcome drink or atleast water . Really disappointed with this . Guests coming after long journey do expect atleast this . I had my kid with me so i felt this situation even worse . 9) Warm welcome feeling was not experienced during check in . 10) No room upgrades were offered from Hotel desk even at additional cost . This should be initiated from Hotel's side . 11) Check in experience was way more disappointing compared to other Hotels of same league . 12)Even wi-fi service was provided when asked . Nothing initiated from hotel's end . Only reason i gave 3 rating and not less is because of F&B department . Excellent department with very well trained staff . Everyone seemed so much caring. They tried to take extra care of my kid. Food was excellent with good varieties . 'GURU' from F&B department was outstanding . Really enjoyed his service .He was super sweet . Definitely 1 of best experience in ITC Welcome . Other notable persons were Mr.Santiago , Mr.Shankar , Ms Ganga . Also there was 1 person who was working with ITC since 35 years . I forgot his name but he was so much kind and caring . Kudos to F&B department .

Namma Chennai Hotel Very enjoyable stay with friendly and cooperative straff.

We had our Mrs.Chennai 2025 & LiL WINGS Talent and Fitness rounds in Mandapam Hall. Was a pleasure to walk in as the hall was decorated so beautifully and everything to detail. The ladies and they families enjoyed the atmosphere and snacks served. High five to the Service team of Mr. Rohit heading it and Mr Madan n team serving Always with a smile. Cheers Welcomhotel!!! 3Cheers to Ila Prabhu for her Leadership.

Ambience was impeccable and the staff were hospitable. We have an event organised at the Welcome Hotel. ITC lives up to its expectations This is your perfect partner for any kind of events. Located in the heart of the City, it is easy to reach.