The staff are very great especially Miss LL and RR. The hotel location was great.
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
N D view good hotel is very big and beautiful room is very clean 👌🏻👌🏻
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
Nuttawut
Queen-vuoteellinen perushuone
Majoittunut 3. 2025
Liikematkustajat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 23.4.2025
Nn hotel is good and beautiful hotel in the city room is great clean
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
The hotel’s location is superb. Super convenient for most of the touristy places in town. The room is really spacious and comfortable. Our daughter were sick for a couple of days and the staff were attentive and helpful.
My mum loved the breakfast here and enjoyed the afternoon tea too.
Special thanks to 小铃铛, who helped me post the stuff we left behind by mistake!
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
The hotel is located in a very good location, just across the street from the Tianfu Square MRT. The room is very clean. The staff is very helpful and friendly, especially RR (her name), she was very helpful and kind to my child.I’m recommend this hotel.
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
Martin
Themed Room (2 Beds+Fresh Air System+Zero Pressure Mattress+Mini Fridge)
Majoittunut 3. 2025
Pariskunnat
9 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 23.4.2025
location was perfect and room was nice and clean, only problem was Ac didn't work and room was a furnace. was given a fan when told stuff.
호텔은 티엔푸광장과 매우 가까운 곳에 위치하여 춘시루나 인민공원 등 이동이 매우 편리했습니다
호텔 직원 모두 친절하게 응대해 주었으며 문의사항도 세세하게 잘 설명해 주었습니다
아침 조식도 중식과 양식이 조화롭게 훌륭했습니다
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
Phone stolen in the luggage department. Staff will not provide the video where it could be seen how we left it last minute in reception in front of everyone. I actually contacted the Headquarters of Hazens Group and the police. Really shameless attitude of YY or Song, they did not even wanted to tell me the name of the person I was spoken to.
Käännä
Majoituspaikan vastaus: Dear guests, hello! You checked out for the first time and stored your luggage on March 9th. A few days later, you came back to recheck in and store your luggage. When your husband and daughter checked out for the last time in April, it was the last time they collected their luggage. Every time you checked in after March 9th, you had many opportunities to come directly to the front desk to negotiate with the staff that you lost your mobile phone in the hotel. Unfortunately, you didn't do so. It's been over a month now. You come to inquire about a broken mobile phone that you lost on March 9th, and you're not sure where you left it. During the communication, you suspected that your luggage was left in the room, whether someone had touched it during the luggage storage period, and even the staff who helped you store it. We have all cooperated with you to retrieve the surveillance footage. It's a pity that I couldn't help you recall where your lost mobile phone was placed. You also came to look for a mobile phone before, but it turned out that you left it in another hotel. We are deeply aggrieved by your unreasonable negative comments about the hotel's environment, hygiene and facilities. We also hope that when you stay at the hotel next time, you can collect your luggage and check your belongings in time, and take good care of your luggage and belongings during your trip! Wish you a happy life!酒店回复内容:尊敬的宾客,您好!您是在3月9日第一次退房并寄存了行李,在之后的几天你们又回来重新办理了入住并寄存了行李。你的丈夫和女儿在4月的最后一次退房时,是最后一次取走行李。你们在3月9号之后的每一次入住时,都有很多次机会直接来前台与工作人员交涉你们在酒店丢失了手机,但遗憾的是,你们没有这样做。现在已经时隔1个多月了,您现在来问询您3月9号丢失的一部坏手机,并且您也不确定是遗忘在了哪里。沟通中您怀疑过丢在了房间、也怀疑过是否在寄存行李的期间有人动过你的行李,甚至还怀疑过帮您寄存的工作人员,我们均配合您调取了监控。很遗憾没有帮助您回忆起来遗失的手机放在哪里了,对于您对酒店环境、卫生、设施的无理差评,酒店深感委屈,也希望您下一次入住酒店时,能及时取走行李并检查物品,出行管理好自己的行李物品!祝您生活愉快!
Business 2-bed Room(Zero Pressure Mattress+Mini Fridge)
Majoittunut 3. 2025
Matkusta ystävien kanssa
9 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.4.2025
LL. very nice hotel
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
Everything it’s very good. Staff XX and YY are good service mind.
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team
Bellaju
Themed Room (2 Beds+Fresh Air System+Zero Pressure Mattress+Mini Fridge)
Majoittunut 3. 2025
Matkusta ystävien kanssa
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.4.2025
The staff were very kind and the room looked luxurious and clean 😍💕
LL 💕
Käännä
Majoituspaikan vastaus: Dear guest Thank you so much for your kind words and for choosing HAZENS Hotel Chengdu! We are thrilled to hear that you enjoyed your stay with us, especially our convenient location and the service provided by our team. Your satisfaction is our greatest motivation, and we look forward to welcoming you back soon for another memorable experience! Warm regards, HAZENS Hotel Team