Lia! By Minyoun Chengdu Rezen Hotel (Chunxi Taikoo Li Store)

Clean room, helpful staff. We are not very good at Chinese but they were accommodating to us. Very near Tianfu square and convenient!

The hotel staff were very friendly and knowledgeable, the whole check in and check out process was very smooth. Everything as the hotel offered was given and I’ll probably will stay here again whenever I’m back to Chengdu. Amenities were on point, the room was silent and spacious. Thank you

The location is very convenient just a few meters from the metro station (Tianfu square) the hotel was clean, but the best part was the personnel at the hotel, they were super kind and attentive with us They helped my husband to plan and arrange a birthday surprise that it was very beautiful.

Very good service, room is clean, very friendly staff, robot is very friendly for delivery.

excellent location and service. Staff were really helpful and went the extra mile for us.

Family of five. 2 adults 3 kids (1-5y/o). The room: clean, bright, spacious. Our kids enjoy running around with the space. Bath tub is gigantic 😆 The facilities: self laundry service is important for us with small kids. Laundry pile up very fast and this is sth we always looking for in our hotel checklist. Delivery will be sent to your room via robot. We retrieved our new access card to change room by a robot too. Such an experience for the kids 🥰 The breakfast: not halal certified but have vegetarian section. The spread is🤤 even for me with halal dietary. It was good! The location: we can see tianfu square from our window. Walking distance to a number of halal establishment. Getting Didi is convenient. In a few minutes, off we go! The service: love the service from the moment we arrived. Were served by Damon and the service he provided throughout our stay is impeccable. Most of the engagement we had with others were wonderful as well. They even kindly let us extend our stay since our trains depart at a later time. The customer service and flexibility they show is the best. Top notch location, room and customer service 💯 Thank you for making our Chengdu experience memorable 🌸🇸🇬🇲🇾🇨🇳

I had a very disappointing experience at this hotel from the moment I checked in. Within 30 minutes of arrival, I went up to the 29th floor to redeem the afternoon tea set included in my booking. The moment I entered, the reception staff on that floor was extremely unprofessional and rude. I was told that I would not be receiving the afternoon tea set as shown in the photos because those images were apparently taken two years ago. During my visit, there was also a group of guests smoking in the area, despite multiple “No Smoking” signs clearly displayed throughout the venue. When I asked the staff about it, I was told that the signs had been there for a long time and that this area did not need to follow the rules because it is considered a public space, so smoking was allowed. What made this even more unacceptable is that there is already a new law prohibiting smoking inside buildings starting from early May, yet the hotel staff completely ignored it and showed no concern at all. This was extremely frustrating for me because I am allergic to cigarette smoke and found the smell overwhelming. I informed them that I could not stay there and would prefer to take the tea back to my room instead. The staff then carelessly tossed a bag of snacks toward me and handed me some basic tea bags in a very dismissive manner. What made the situation even worse was that the smoking guests showed absolutely no consideration for others. After I reported the issue to the lobby downstairs, the group quickly came down and hurriedly left the hotel shortly afterward. To be fair, the breakfast staff were welcoming and professional, and the hotel did eventually offer complimentary compensation as a gesture of responsibility. However, that still does not make up for the frustration and discomfort I experienced. The hotel staff also asked me not to leave a negative review and even offered to send items to the airport for me. Ironically, airport delivery was already included in my room package — I simply chose not to use it. For anyone considering staying here, please think carefully and do not blindly trust all of the benefits and packages being advertised.

This hotel is in a great location. It’s really convenient to get to Kuanzhai Alleys, Chunxi Road and People’s Park. The staff are really nice too. You need a room card to go upstairs, and the rooms are clean and tidy. I’ll definitely come back if I get the chance.

Had a few days here, really great location, close to many Chengdu sightseeing areas. Clean and friendly staff members. Would recommend