Mengzhige Hotel (Kuanzhai Alley) arvostelua

Majoituspaikan vastaus: 尊敬的客人，感謝您對我們酒店粉色房間的喜愛與高度評價！能為您帶來愉悦的住宿體驗是我們的榮幸。粉色房間的設計旨在營造温馨浪漫的氛圍，很高興得到了您的認可。我們期待您下次光臨，繼續為您提供優質的服務與舒適的住宿環境，願您每一次入住都能感受到家的温暖。Dear guest, thank you for your love and high praise of our hotel's pink room! It's our pleasure to bring you a delightful stay. The pink room is designed to create a warm and romantic atmosphere, and we're glad it met your approval. We look forward to your next visit and will continue to provide you with excellent service and a comfortable stay.

Majoituspaikan vastaus: 尊敬的客人，非常感謝您抽出時間給予我們如此細緻且好評滿滿的反饋！我們酒店地理位置優越，地處市中心，就是為了方便賓客出行與探索城市魅力。看到您對房間顏色和舒適度都十分滿意，我們由衷地感到高興。清爽的色調搭配是我們精心設計的結果，希望能為每一位客人營造出放鬆身心的居住空間。您的好評是對我們工作最大的肯定與鼓勵，我們也會繼續保持並不斷優化各項服務。期待您下次再來，屆時我們將以更優質的服務和更温馨的環境迎接您的到來！Dear guest, thank you so much for taking the time to leave us such a detailed and glowing review! Our hotel is strategically located in the city center, aiming to offer convenience for guests to travel and explore the city's charm. We're delighted to know that you love the room color and find it comfortable. The refreshing color scheme is the result of our meticulous design, hoping to create a relaxing living space for every guest. Your praise is the greatest affirmation and encouragement for our work. We'll keep up the good work and continuously improve our services. We look forward to welcoming you back next time with even better service and a cozier environment!

Majoituspaikan vastaus: 尊敬的客人，非常抱歉此次入住體驗未能令您滿意，我們深感愧疚。您指出的房間清潔、飲用水缺失、Wi-Fi信號差以及淋浴排水不暢等問題，我們已嚴肅對待並立即採取行動：清潔問題：我們已對客房清潔團隊進行重新培訓，並加強每日衞生檢查流程，確保每間客房都達到高標準清潔度。飲用水供應：即日起，所有客房將標配免費瓶裝飲用水，以滿足客人基本需求。網絡優化：已升級酒店Wi-Fi設備，並增設信號增強器，以提升網絡速度和穩定性。排水系統：工程團隊已徹底檢查並疏通所有淋浴排水管道，確保排水順暢。我們深知，地理位置雖好，但服務品質才是留住客人的關鍵。您的反饋是我們改進的動力，我們將持續努力提升服務質量。若您願意再次給予我們機會，我們將竭誠為您提供更優質的入住體驗。再次為給您帶來的不便深表歉意。Dear Guest,We sincerely apologize for the disappointing experience during your stay. Your feedback regarding the room cleanliness, lack of drinking water, poor Wi-Fi connection, and slow shower drainage has been taken very seriously, and we have taken immediate actions:Cleanliness: We have retrained our housekeeping team and strengthened daily hygiene inspections to ensure every room meets high standards.Drinking Water: Complimentary bottled water will now be provided in all guest rooms to meet basic needs.Wi-Fi Upgrade: We have upgraded our Wi-Fi equipment and added signal boosters to improve speed and stability.Drainage System: Our engineering team has thoroughly inspected and unclogged all shower drains to ensure smooth water flow.We understand that while our location is advantageous, service quality is crucial for guest satisfaction. Your feedback motivates us to improve, and we are committed to enhancing our services. If you are willing to give us another chance, we will do our utmost to provide a better stay. Once again, we apologize for the inconvenience caused.

Majoituspaikan vastaus: 尊敬的客人，感謝您入住並分享體驗。得知您認可房間空間，卻因衞生問題感到不滿，我們深表歉意。針對您提到的牆面潮濕有污漬、地面有使用過的紙巾，我們已對客房清潔流程展開全面排查與整改，強化清潔標準並加強質檢。對於窗外建築較近導致的悶感，我們後續會為有需求的客人提供空氣循環扇等輔助設備。性價比是我們一直重視的，但衞生與舒適度更是基礎。您的反饋是我們進步的動力，我們會持續優化服務。期待您下次再來，讓我們有機會呈現更好的面貌。Dear guest, thank you for staying with us and sharing your experience. We're sorry to hear that the hygiene issues fell short of your expectations, despite the spacious room you appreciated. We've launched a thorough review of our housekeeping procedures to address the wall dampness, stains, and used tissues you mentioned. We'll strengthen cleaning standards and quality checks. Regarding the stuffiness due to the nearby building, we'll offer air-circulating fans for guests in need. Value for money is important to us, but cleanliness and comfort are fundamental. Your feedback drives us to improve, and we look forward to serving you better next time.

Majoituspaikan vastaus: 尊敬的客人，感謝您反饋。我們很欣慰您認可酒店位置便利、靠近地鐵這一優勢。但對於房間衞生未達您預期，我們深表歉意。得知此情況後，我們已第一時間徹查清潔流程，對清潔團隊加強培訓與監督，嚴格把控衞生標準，杜絕此類問題再次發生。我們深知衞生是住宿體驗的關鍵，會全力改進。期待您下次再來，讓我們有機會用更好的服務彌補此次不足。Dear guest, thank you for your feedback. We're glad you appreciated our hotel's convenient location near the subway. However, we sincerely apologize that the room cleanliness didn't meet your expectations. Upon learning this, we've immediately reviewed our cleaning procedures, strengthened training and supervision for the housekeeping team, and will strictly enforce hygiene standards to prevent such issues. We know cleanliness is crucial for a good stay and will work hard to improve. We hope you'll give us another chance next time.

Majoituspaikan vastaus: 尊敬的客人，非常抱歉此次入住讓您如此糟心，我們向您致以最誠摯的歉意。您反饋的房間光線暗、與宣傳不符，廁所無門僅用簾子遮擋，空調佈局不合理，被套有破洞仍在用，以及公共電梯與樓道相連存在安全隱患等問題，我們都已高度重視。我們會即刻對房間照明進行改善，嚴格檢查房間設施並更新破損物品，重新規劃空調安裝位置，同時加強酒店安全管理。我們會深刻反思並改進，努力提升服務質量。希望您能再給我們一次機會，讓我們用實際行動彌補這次的失誤。Dear guest, we are truly sorry that your stay was so unpleasant, and we offer our sincerest apologies. We take your feedback seriously, including the dim room lighting that didn't match the description, the toilet curtain instead of a door （a first for us too）, the ill-placed air conditioner, the torn bedsheet still in use, and the security issue with the public elevator connecting directly to the hallway. We will immediately improve the room lighting, inspect and replace damaged items, reposition the air conditioner, and enhance hotel security. We will reflect deeply and make improvements to enhance service quality. We hope you can give us another chance to make up for this mistake.

Majoituspaikan vastaus: 尊敬的客人，非常抱歉給您帶來如此糟糕的入住體驗，我們在此向您致以最誠摯的歉意。您反饋的設施陳舊、缺少一次性拖鞋、提供的拖鞋臟且同腳、門鎖損壞以及毛巾有頭髮等問題，我們都已高度重視。我們會立即對酒店設施進行全面排查與更新，補充一次性拖鞋等必備用品，加強客房清潔流程管理，尤其是對拖鞋、毛巾等物品的清潔與檢查，同時儘快維修損壞的門鎖。我們會深刻反思此次事件，加強員工培訓與監督，避免類似問題再次發生。期待您能再給我們一次機會，讓我們用實際行動彌補這次的失誤。Dear guest, we sincerely apologize for the terrible stay you had. We offer our deepest apologies. We take your feedback about the outdated facilities, lack of disposable slippers, dirty and mismatched slippers provided, broken door lock, and hair on the towel very seriously. We will immediately conduct a thorough inspection and upgrade of the hotel's facilities, replenish necessary supplies like disposable slippers, strengthen the management of housekeeping procedures, especially the cleaning and inspection of items like slippers and towels, and repair the broken door lock as soon as possible. We will reflect deeply on this incident, enhance staff training and supervision to prevent similar issues from happening again. We hope you can give us another chance to make up for this mistake.

Majoituspaikan vastaus: 尊敬的客人，感謝您對我們酒店房間給予的高度評價！得知您覺得房間整潔乾淨，且夜晚休息安靜，我們倍感欣慰，這説明我們的清潔與隔音工作得到了您的認可。您的滿意是我們前進的動力，我們會繼續保持高標準的服務質量，從房間細節到整體環境，都力求做到盡善盡美。同時，我們也期待能再次迎接您的光臨，為您打造更多舒適、愜意的入住體驗。若您之後有任何需求或建議，也歡迎隨時與我們溝通，祝您生活順心！Dear guest, thank you so much for your wonderful feedback about our hotel room! We're delighted to know that you found it clean, tidy, and peaceful for a good night's sleep. Your satisfaction is what drives us to keep improving. We'll continue to maintain high service standards, striving for perfection in every detail, from room conditions to the overall environment. We'd love to welcome you back and create even more comfortable and enjoyable stays for you. If you have any future needs or suggestions, feel free to let us know. Wishing you all the best!

Majoituspaikan vastaus: 尊敬的客人，非常感謝您對我們酒店的認可與好評！得知您對酒店環境、衞生以及服務都感到滿意，我們全體員工都備受鼓舞。一直以來，我們都致力於為客人打造舒適、整潔的入住環境，提供熱情周到的服務。您的肯定是對我們最大的鼓勵，我們會繼續保持，不斷優化各項服務細節。期待您下次再來，讓我們有機會再次為您提供優質體驗，祝您生活愉快！Dear guest, thank you so much for your kind recognition and positive feedback! We're thrilled to know that you're satisfied with our hotel's environment, cleanliness, and warm service. All our staff are greatly encouraged by your praise. We've always been committed to creating a comfortable and clean stay for guests and offering enthusiastic service. Your approval is our biggest motivation. We'll keep it up and refine every detail. Looking forward to welcoming you back soon!

Majoituspaikan vastaus: 尊敬的客人，感謝您的五星好評！得知您對我們酒店的服務以及專屬休息室非常滿意，我們倍感榮幸。一直以來，我們都將客人的體驗放在首位，努力為每一位客人提供貼心、周到的服務。專屬休息室的設定也是希望能為客人打造一個更私密、舒適的放鬆空間。您的認可讓我們充滿動力，我們會繼續保持優質服務，不斷升級設施。期待您下次再來，讓我們有機會再次為您服務，祝您生活美滿！Dear guest, thank you for your amazing 5-star review! We're truly honored to know that you're highly satisfied with our service and the exclusive lounge. We always prioritize guests' experiences and strive to offer attentive and thoughtful service. The exclusive lounge is designed to provide a more private and cozy space for relaxation. Your approval motivates us a lot. We'll keep up the good work and upgrade facilities continuously. Looking forward to serving you again! Wishing you a wonderful life!

Majoituspaikan vastaus: Dear guest, thank you for your honest feedback. We feel deeply guilty🙇. Your comment has made us aware of the gravity of the problem. The old and dilapidated facilities of the hotel do affect your experience. We're working full - steam ahead on the renovation project. We'll prioritize repairing the damaged areas, updating the outdated decor style, and incorporating modern and comfortable elements. We hope you'll give us another chance. After the hotel's "big makeover", come and feel the brand - new stay atmosphere🥰.亲爱的客人，感谢您的坦诚反馈，我们深感愧疚🙇 您的评价让我们意识到问题的严重性。酒店设施陈旧破败确实影响体验，我们正全力推进翻新工程，会优先修缮破损区域，更新老旧装修风格，融入现代舒适元素。盼您能再给我们一次机会，待酒店“大变身”后，来感受全新的入住氛围🥰。

Majoituspaikan vastaus: 寶子，感謝您“還行”的評價呀🥰 不過得知您得自帶水，我們心裏過意不去。這反映出我們在服務細節上有疏忽，之後我們會馬上在客房增配飲用水，也會檢查公共區域飲水供應。期待您下次再來，能感受到我們滿滿的誠意與貼心服務，定讓您住得更舒心😘。Buddy, thanks for your “not bad” review🥰. But we feel bad knowing you had to bring your own water. It shows our oversight in service details. We'll immediately provide complimentary drinking water in the guest rooms and check the water supply in public areas. We hope you'll come back next time and feel our sincerity and thoughtful services, making your stay more comfortable😘.