Overall we loved the zen atmosphere with the benefits of modern amenities at this hotel. We also enjoyed that the hotel was closely located to good local restaurants. Our room was cleaned daily with new towels and bottled water. We were let down by an interaction with a staff member where we requested a room with a real window and she proceeded to offer us a room upgrade if we paid a deposit that would be paid back to us if we left a positive review (despite a free room upgrade being included in our booking which we were not offered at check in). Luckily we were offered another version of our room with a real window. I would recommend checking that your room has a real window if that is something that is important to you.
Käännä
Majoituspaikan vastaus: We are delighted that you love the Zen atmosphere, modern facilities, and convenient location of the hotel. It is our honor to provide you with a comfortable experience with daily room cleaning services. We deeply apologize for the improper communication among employees during check-in. After verification, the free upgrade benefits should have been provided to you proactively upon check-in. We are pleased to have finally coordinated a satisfactory room type for you, and thank you for your understanding and suggestions. If you come again in the future, we look forward to welcoming you with more professional service. Wishing you a smooth journey and a happy life!
Vieraskäyttäjä
Erkong Lefan Double Bed Room (HD Cinema + Smart Control + Smart Toilet + Rain Shower)