Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

The room was immaculate and the chef, Liz made me my first ever poached egg and it was delicious. Brilliant breakfast, service and stay! Fantastic energy from her and the whole team. All very helpful and friendly and a big thank you! Will be back soon!

This hotel has spent a lot on upgrading its social spaces but they need to spend more on upgrading the rooms! We stayed in 103, The Bathroom was mouldy! it smelt like B.O! There was filler on the wall! Blue tak on the TV clearly not cleaned from the last guest and lastly the Tea and coffee was not filled! such a shame as we stayed in the Brentwood one the week before and it was 100% better then this hotel.

A really nice stay, The staff were so lovely and very helpful - Karis, Joanna. Food was great plant burger was so nice - care of Raymond. Would definitely recommend this hotel and restaurant. From check in to advice on where to go it was lovely.

Lovely stay rooms are very clean and hotel in all was brilliant. Very welcoming when you first come in always greater with a smile, enjoyed the cocktails will happily stay again. Thank you too Giulio & Paulina they were brilliant they were very helpful overall!

I stayed here last week as I was meeting a friend for dinner. I was warmly greeted by a male receptionist who's name I cannot remember who had gone out of his way to make sure the room I was in suited my mobility needs. He also patiently answered all the questions I was firing at him and I am extremely grateful to him. The room I was in took a long long time to heat up so I was very grateful for the warm bed which was extremely comfortable and I had an excellent night sleep. I was shocked that the television only showed 5 channels so I was unable to catch up on my usual viewings 😢. This building I would say is tired and dated. In my room there was a hole in the wall where it looked like someone had punched it. There were paint and scuff marks on the walls which looked like it had been there a long time. Breakfast for me was mediocre. You really need more staff. For instance I was unable to lift the jug of milk to pour over my cereal and there was nobody around so I had to ask another guest to help me on a couple of occasions. The thing that really upset me was a woman who at first was smiling but when I gave her a pain au chocolate and asked her to heat it up for me her smile vanished as if she really didn't want to do it. On that experience alone if I was staying again I would probably try to eat breakfast elsewhere. It is only because of the receptionist that I would stay again.