WorldMark Chelan - Lake House

I have reserved one-bedroom suite at the Chelan Lake House one month before our trip through *********** and my credit card was fully charged at the time of reservation. I've got a confirmation message few days before our trip. However when we arrived at the Chelan Lake House at 7 pm on October 7 to check in, I was told at the front desk that the property is overbooked since October 6 (!) and they decided to "relocate" us, i.e. I had to call *********** to ask to find us other place to stay. After one hour on the phone with *********** I was told that they can't find any similar accomodation at Chelan at that time (of course, everything was already booked). So we basically were kicked out of the reserved and paid accomodation nowhere, we had to go to another town to find ourselves a place for staying overnight. I even couldn't imagine this might happen in our world. So please beware it might always happen if you deal with this property, I understand this "relocation" is a standard procedure for them.

DO NOT BOOK HERE, THEY ARE LIKELY TO CANCEL ON YOU WITHOUT WARNING AND WITHOUT HELP! According to the manager, I was the 4th booking this WEEK she had to cancel last minute! My friends and I booked a suite to stay here, but got a call from the front desk at 6:15am the morning of our reservation to say they had overbooked and could not accommodate us. EXCUSE ME?! We booked nine months ahead of time to ensure we got a place with a kitchen and two separate sleeping areas on this specific weekend for an event. I also received a confirmation email one week before we were supposed to arrive. But we got dropped all the same, with ZERO warning and ZERO help. WorldMark couldn't find us another place to stay because Chelan is super busy (hence why we booked so far in advance!), and couldn't help in any way because they don't even handle their own reservations. The supervisor, Angel Colins, told me I was the FOURTH PERSON THIS WEEK she has had to do this to. That is outrageous. So I was forced to deal with the 3rd party booking agency used by WorldMark (Express Holiday), who said they would "Look for other accommodations and call back in 30 minutes." TWO HOURS LATER, I called them back and got some BS answer that they were "still looking," meanwhile my husband had found and booked the final hotel room in all of Chelan and Manson. Magically, this hotel room happened to be "the only one in the area in their database" so they were able to switch over our reservation. If there's a specific network of hotels they were supposed to be searching and this was the only one, how did they not find it in two hours? Very fishy. For all our trouble and our vastly downgraded room - we went from a 2 bed suite with full kitchen in downtown Chelan to a double queen hotel room in Manson - they refunded one night for us. Unbelievable. We should be fully refunded for going through this nightmare, nearly missing our vacation, finding the new hotel room for them, and taking a HUGE downgrade with no bedrooms and no kitchen, forcing us to spend extra money going out to eat. Whatever you do, do NOT book with WorldMark or anywhere through Express Holiday! There are lots of nice places to stay in Chelan, pick a different one because WorldMark is NOT a guaranteed booking.

If you want a lake view then reserve a three bedroom unit. All one bedroom units face away from the lake. The units are very nice. The pool area is one of the nicest I have seen. There are several rock sculptures that spout water. The landscaping is wonderful. Enjoy both a pool and a hot tub.