Vieraskäyttäjä
30. joulukuuta 2024
I would heartily recommend The Fox Goes Free - it’s a beautiful old pub in a stunning location, so makes a great destination whether you’ve been out exploring the South Downs or just wanting to go somewhere lovely to eat. Our food was, in the main, exceptional. Some of the best pub food we’ve had - sensational pie and wonderful fish & chips. I said “in the main”, as we did have an issue with one of our dishes, which wasn’t cooked correctly. Whilst this is understandable especially at a busy time, it wasn’t really improved on being returned at our request to the kitchen. Usually a dish which was less than fantastic would dampen my experience and review score, however the manner in which the waitress (and management) dealt with the issue was nothing short of exceptional. Upon collecting the plates, she noticed that the dish in question hadn’t been eaten, asked if it was any better after being sent back, apologised profusely, asked if we’d like anything else instead, and didn’t charge for it. The measure of a hospitality establishment isn’t how they deal with everything when it’s going well, rather it’s how they deal with an issue without it becoming a problem, and The Fox Goes Free scores top makers here. We’ll definitely be back. Thank you.
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