Fairfield Inn & Suites Charlottesville North

Arrive at 11 pm after driving all day ,in room NO towels ,wash clothes, bath mat , or bath towels..NO SOAP, SHAMPOO , BODY WASH ..Not sure what was going on with housekeeping staff..It's a Marriott ! , won't be there again..Curtains falling off curtain tracks...WTF???

Property is dated and our window in our room was open and smelled like cigarette smoke. Bed mattress was horrible and did not sleep. Room was loud from highway and hallway noise. I’m a loyal Marriott member but this was not up to standards and I will not stay at this property again

The room was clean and the staff friendly. Their breakfast was amazing and the gentleman running the breakfast bar was unlike any other hotel staff I have ever had contact with. He was extremely willing to help and assist in whatever was needed. Overall a great experience! Would recommend this hotel to anyone staying in or visiting Charlottesville.

I had a wonderful stay at the Fairfield in Charlottesville. The staff greeted me with a very friendly smile and was extremely helpful. I was in my room in no time and found it to be clean and comfortable. All a person could ask for in a hotel. I will return when coming back to this area.

The front desk was very helpful and friendly. They were always prompt in answering questions with a smile. The daily breakfast may have been adequate for the class of hotel. However, since the room rate was comparable to a more premium hotel, the breakfast standard felt lacking.

I had a very pleasant stay at the Fairfield Marriott Innsbrook I was warmly greeted by Jasmine at the front desk who made me feel right at home ..Jasmi e is kind, extremely helpful, and totally professional ...Bonnie who takes care of breakfast was also very kind, considerate and helpful.. The room itself was excellent and the location of the hotel is fantastic, right near a Whole Foods Market a Trader Joe's a very nice Mall at Short Pump and numerous Civil War sites and battlefields are only a short drive away. No wonder I spent more than 10 days there! The people who serve you at the hotel are very important in making your visit a positive one and making you want to return .That was certainly the case here. Thank you Jasmine and Bonnie I will be back!

We love the Marriott family. The employees here were wonderful. However - the rooms are tired & smell like stale smoke - just not a typical Marriott experience - aesthetically speaking. And where was the Marriott signature scent? Don’t know where it is on the upgrade list - but it’s Time for a remodel!

This is an excellent hotel with clean and efficient rooms. Service was great. Breakfast was only Ok but not bad. Grocery store was next door and many restaurants within a short drive. It is too far to walk to UVA or downtown. But on the whole this is a good choice.

Several reasons why we were disappointed. First and foremost, their billing. We extended our stay by another night. They charged our credit card $160.00, then $140.00 and then $60.00. This was not what was posted on their Marriott app. We called initially to make reservations because we wanted to be on the ground floor and we were also traveling with a service animal. No problem, we reconfirmed the service animal upon check-in and had no issues. With their unauthorized charges on our credit card, I questioned the front desk the night before we left. Seemed like they snuck in a $75.00 charge for our service animal (yorkie) the lady at the front desk supposedly handled it and credited our account. Next morning I received an email with the updated billing information and the numbers didn’t add up. Checked my credit card and still had those 3 charges listed as pending. Questioned the front desk again and told her I spoke to a lady the night before and one of the issues was the $75 pet fee. This woman behind the desk was absolutely clueless and told me she would look into it. So I check out and the issue has not been resolved. So I figured instead of dealing with this unprofessional woman, I decided to email the manager which by the way he never responded. He was not there so I couldn’t speak to him, must be really busy lol. So those 3 charges remained for days on my credit card as pending not adding up to what the Marriott app advertised. The room was the size of a cruise ship room, tiny. It had a pleasant odor at first but the next day stunk. The sink was clogged but they fixed it. The food at breakfast time was horrible and inedible considering it was a Marriott. Coffee was not good but we liked the hot water because we were able to make tea whenever we wanted. In summary, we’ve not been at a Marriott property in about 7 years but we’re still members so we decided to try it. We preferred Airbnb because you get more value for your money and a lot more room. Billing is never an issue because you know what you’re paying for. Best western is also one of our favorites and we travel probably 6 times a year with them never having to deal with billing issues. We are DONE with any Marriott properties !