Hyatt House Charlotte/Rea Farms

家庭出行，酒店第二次入住了，設施和環境都不錯，就是單數房間挨着馬路有點吵

Ok mid level hotel, nothing special. The overall experience lacked any spark. So I wouldn’t recommend the property. Hotel is just satisfactory.

Requested feather free room on profile, on reservation special request and I called the morning of to confirm. It was not done. As we were traveling thru and road weary, and only the one staff person at the desk who tried to help, I had to get into the staff closet and replace pillows and blankets and remake the bed myself. The first room they gave us was also not feather free, but someone had used it as the bed was not made, smelled bad and the TV was on.

Lovely environment; clean, comfortable and well stocked. Our suite was large and adequately suited our family of 4. Will definitely stay here again when visiting CLT

This hotel offers a mixed review. I stayed with them six nights total. I booked what I thought was the appropriate room type for my needs when originally booking my reservation. I have a chronic illness which causes me to be in a great deal of pain at all times so I needed a room with a bathtub. I also have to eat a very limited diet so I needed a kitchenette. The representative who checked me in did check me into a room with a kitchenette and a tub. I only booked the original reservation for one night to see how I did in the room because I also suffer from MCAS; which is an immune system disorder that make me highly allergic to just about everything including cleaning supplies, pet hair, anything that triggers any one of my senses can cause a flare. The main culprit I deal with that is the biggest threat to me is mold. I explained this to at least 5 of the front desk members ranging from the girl working the overnight shift to the a manager, Kia, and another agent who name I believe was Rachel. So that is why I only booked one night, then added two more, then two more and so on. I was waiting to give my body time to absorb the environment and see if I could tolerate what all triggers might possible exists in the hotel. My plan was once I felt confident I was not going to have a reaction there and once the original manager was back that I had already discussed long term options with(Kia) was back to work. I needed a long term stay somewhere without mold because I had to move out of an apartment due to a mold issue and I wanted to find somewhere temporary to stay until I found a new apartment. Somewhere with a tub as I cannot stand long enough to take a shower, as well as a kitchenette. I had gone down to the front desk the night before I planned to discuss the long term stay with management and confirmed that Kia would be back in the next day and she would be able to get me all set up in a room with a tub as well as a kitchenette. So, I called down the next morning and was greeted by once of the workers, as I mentioned before I believe her name was Rachel. (short girl, frumpy, wore all black, had a northern accent), anyway, she was beyond rude, disrespectful, unkind and just plan nasty to deal with. She talked a million words per second, would not let me get a word in edge wise, interrupted me, and repeatedly kept talking down "saying "we need that room. we need that room over and over to me like I had done something wrong and deserved punishment. Almost as if she felt I was holding the room hostage. She did not care at all to learn my circumstances, why I had landed at her property, and if there was anything to help accommodate my extricating circumstance. Even though long term stays are suppose to be handled by a manager; she refused to let me speak to one. She said she would "talk to him and get back to me." Which she did, with the same condescending, unkind, blatantly rude attitude. I was offered no discount on a long term stay and was told "

Great place to stay when you have business or family matters in the area. Close to all sorts of stores and restaurants. This location has a fridge and a heating stove, but no oven.