Vieraskäyttäjä
3. lokakuuta 2024
My family and I had a truly shocking and dehumanizing experience at the JW Marriott in Charlotte on September 25, 2024, during check-in—made even worse by the fact that a tropical storm was approaching the area at the time. We had booked two connecting rooms for our young children (ages 1, 3, and 5) well in advance, but upon arrival, we were told that the rooms were not connected, despite receiving assurances when booking. The front desk offered two unsatisfactory options: either two non-connecting rooms or an upgrade to a suite with an additional connecting room at an extra charge. This felt unfair, as we had clearly booked and been promised connecting rooms for the safety of our children, especially with a storm on the way. After explaining our concerns multiple times, we were met with indifference by the staff, including a manager, Mr. Abulfazl Turabi, who refused to take responsibility for the hotel’s mistake. Even though we reluctantly agreed to pay for the upgrade, Mr. Turabi’s behavior became increasingly unsettling, and after politely asking him to step back, he abruptly canceled our reservation without any reasonable explanation. My wife, in tears, tried to plead with him, but he remained cold and called security to have us escorted out—all while our children were crying and a tropical storm loomed outside. I’ve never been treated this way at a Marriott property, and this experience left us humiliated. I hope Marriott will seriously address this incident so that no other families endure such distress, especially in the midst of such dangerous weather conditions.
Käännä