Candlewood Suites - Charlotte - Arrowood

We will definitely stay here again if these people continue to work here; Tameka, Kee, Chris, and Demetria. They made my family feel welcome everyday that we stayed here. My family is on the bigger and busier side of life so when I say our daily lives are go, go, go you know what I mean. My whole family felt welcomed by ALL the staff, they helped us out when life got “too busy”. There were 2 or 3 days when we needed extra assistance and time, this crew actually understood and helped out where they could. When any other hotel would have charged huge fees, these people helped avoid charging us when they could, helping my family out so much! We will stay here again in a heartbeat because of the staff! They are great people! Thanks

I stayed at this hotel (really a motel) for 3+ months as a 1st Responder for the hurricane. This is a motel....NOT WORTH STAYING for washer/dryers. Guest take over the machines since they bring extended families laundry & friends. You have to grab machines in the middle of the day or in the wee hours of the morning. Front desk employees are not trained to handle the paperwork. I had to wait numerous times for the manager to return to work, so I could receive a weekly print out of the bill for my Expense Report. *****Still waiting for a REFUND of $1358.00 to my CC Manager (Janet), acknowledges (in writing) the hotel OWES me the refund, yet she, district manager & corporate CANNOT figure out how to refund my CC I left Candlewood March 11, 2025 & STILL trying to obtain my refund WTH...It appears this location IS going to STEAL my refund. I asked the manager to have the hotel/franchisee or corporate to send me a check. I'm willing to deposit it & apply the money to my CC. Janet stated: the hotel cannot write a check. No one can write a check for the refund. REALLY What other conclusion, am I to come up with than: this IHG has very intention of STEALING my money?!? IHG: Is this called Customer Satisfaction?!? I spent over 12k to stay at this mediocre hotel that behaved like a motel. I will never stay at a IHG property again. Due to my job, I stay in hotels 7+ months each year. Where IS IHG's loyalty & fiduciary responsibility to their guest?!!? Seems like they have none I would love IHG or the franchisee to prove me wrong & REFUND my money you acknowledge owing me

Toliet couldn’t flush Refrigerator wouldn’t close Cabinet drawer was broken And tv did not have no signal the last day I was there.