Moxy Charlotte Downtown

Arriving for my stay at the new Moxy Charlotte I was greated by the GREAT Cali B at Valet. She had one of the most memorable personalities that just set the tone for my entire experience!! Trying to navigate yet another big busy city Cali helped to calm my nerves by making Valet a simple process!! Moxy has a great young lady on their hands!! 10/10 WOULD recommend!!!

I didn't know the hotel just opened when I booked. The room wasn't ready when we arrived, but we enjoyed a welcome drink at the bar while we waited. We ordered the chicken sliders and they were disgustingly inedible. Super rubbery and chewy as if they were incredibly overcooked or bad chicken. I took one bite and left the rest. The room was ready so I paid and left (no attempt to rectify or apologize). We were put in a handicap accessible room which I did not book. There was painter's tape throughout the room as if they just did a punch list for the builder and left it there. The toilet kept on refilling and making a loud trumpet noise every 5 seconds or so. We called down to ask if they could send someone to take a look, and they said the engineer was on the way. We had to leave after 30 minutes or so but I figured they would check it out while we were out. We came back 3 hours later and the toilet was still making the loud noise so I called back. Nobody came for 30 minutes, so we stopped by the front desk/bar when we left again to see if they could handle. They apologized and said they would absolutely send an engineer right away. We got back late and the toilet was still making the noise but we needed to go to bed. It woke us up throughout the night. Mentioned at checkout and they apologized but did not do anything to make it right. Another note, valet had to call me because they didn't know how to put the car in reverse (it's a manual transmission). When we saw them later they said they had to push it into a parking spot. When we left, they had us go up to the valet parking garage and drive it out as they didn't have anyone working that could drive stick. Not a problem, but they should have mentioned that when we arrived. Hopefully they didn't wear out my clutch too much. Most of the team is very nice, but there is nonexistent management presence which is crazy for a hotel that just opened a couple days before. A restaurant server on his first day of work is who checked us in. Super nice but didn't know what he was doing (not his fault).