DoubleTree by Hilton Charleston Riverview

La Clim trop bruyante

Great place! Very clean and the staff were very helpful and nice! The room was clean and was stocked with everything! Our room even had a Keurig  and a microwave plus a mini fridge. We had the top floor and the corner room which we have never had before but the view was amazing!

I often stay at this Hotel chain because it’s normally very good. This time, I think they gave us a room, 344, that was being worked on. No threshold under the door, paint peeling in bathroom exposing some mold, lights around beds not operable, air conditioning could not keep up with the heat outside. I will try it again though because it’s normally a good place to stay.

This used to be my go-to hotel in Charleston . Loved the rooms with their great contemporary designs and super bedding . This stay however they missed the mark in a big way . NO hot water in the room and apparently it was a problem in many of the rooms and they knew it. They also wanted access to our room to put a new lock on the door but they never showed up at the allotted time. Ran out of coffee in the lobby at 8:00 am . We couldn’t wait for the refill ….. very disappointed .

I chose this hotel coz I've stayed at other Cambria's before. The location was good. Also, celebrated my 40th birthday that Friday with my husband and throughout the weekend. I did request for a high floor away from the elevator. I asked if they offered any amenities for any special occassion since it's my birthday. Other Cambria's offered amenities for Choice Elite members and those celebrating special occassions. I'm a Gold member and didn't even get greeted or offered any amenity (drink and snack nor points) upon checking-in. I got to the room and to find out they gave me a handicap room. I did NOT book this room type. It was already around 2:00am when I arrived due to my flight getting delayed many times from Houston. I did not bother going down to ask for another room. I didn't want to be "that" person. The girl that worked the night audit shift seemed like she didn't care and wasn't that friendly. She only wanted to get me checked-in so she can go back to the office in the corner with the lights off, sitting back with legs and feet (without) shoes on the the table. That's how it she was when I arrived to the front desk in the corner office. The room was spacious just coz it was a handicap room. The tube had a squeeky noice whenever you put pressure when stepping or moving around in the tub to take a shower. It was pretty annoying. The window blinds kinda worked. There were times it got stuck and kept making noises. We pretty much just had it closed the majority of the stay. The stay was kinda disappointing. I would not recommend anyone who stays at Cambria to go to this location. I wish I could get a refund on the points I used for the stay. I thought I would have a good start to my birthday weekend but didn't even get any amenity or whatever during the stay.

The front desk staff is very nice, but the hotel itself really needs work. There were bugs in the bed of the 1st room that also smelled really bad & was no AC. The refrigerator also didn't work. The 2nd room smelled better & had good AC, but no hot water to shower with in the morning. Both rooms were poorly insulated. You can hear other guests through the walls and the loud street noise from the busy road right outside.