Four Points by Sheraton Charleston

An absolute nightmare. The guy at front desk made my mother cry it was my wedding day. It was their mistake! He checked in the wrong reservation shortening our stay.

The hotel was conveniently located in terms of walking distance to shops and restaurants. The facility was clean and quiet for the most part. The pool was a little cold and the water a bit cloudy. Since I booked through *******, I was unable to apply any of the discounts (AAA, AARP) that may have qualified. I know that is not the hotels policy but perhaps a discount on parking or meals could have been offered.

This hotel had housekeeping problems: Tissue holder but no tissue Soap dish but no hand soap Coffee maker but only one coffee cup Pen but no paper Phone was very dusty It also had other problems: Internet didn't work well Didn't answer the phone when we saw the road was closed and called to ask about it

On Friday, January 3, 2025 we were passing through Charleston but decided to stay for the night. Found FPS to be good price and location. Had trouble connecting to the wifi, had to get help at the front desk. Wanted to have dinner, but couldn't find the bar & grill they said was here at the hotel...back to the front desk again. Found it, but there are no signs directing the way there. For others wanting to stay here and dine, it is way in the back down a long hall with rooms on both sides. At the end of the hall, are glass doors that look like they go outside, but it is the entry to the bar and grill. The room (#618) was okay, with a view of the Kanawha River. Clean room, nice towels, comfy bed, quiet at night except for the freight train that goes by early, but it is on the opposite side of the river so not too loud. Parking here is free in a multi-level ramp that is attached to the hotel with its own elevator. Be aware, breakfast is available, but not free. You have to wait to be seated, and you order off the menu, service is very slow. I had the biscuits and gravy, tasteless, bland. I would recommend going elsewhere for breakfast if staying here.

Nice quiet clean room. The bed could have been more comfortable- but the staff was very helpful and friendly!

Enjoyable Four Points by Sheraton Experience! I had a great stay! My room had a great view, clean and the bed was comfortable! Had great drinks at the bar from a wonderful bartender. I definitely will stay at another Four Points when the oportunity arises!