Tru by Hilton Chapel Hill

衹能説物超所值吧

挺新的酒店，在路邊，交通便利，去超市也挺方便，好停車

房間不錯，住了兩晚不知道為何中間沒有給打掃衞生，酒店新，周邊吃飯很方便

還不錯，很新。早餐簡單。

I wanted to write a good review of this hotel. The staff appeared to be friendly, the room was fine, I liked little touches like Karaoke Fridays. HOWEVER, when I arrived the TV was on with a welcome message. I turned it off. The next day I thought I'd watch TV and pushed the power button on the remote...nothing. I went to the front desk to let them know the TV was not working and was told a maintenance person would come look at it. No one came. When I checked out I told the person at the front desk I could not get the TV to work. They now claim I broke the TV (I did not) and are charging me $700. I have not been provided evidence of the supposed damage. This is tge first negative hotel review I have ever left. Avoid this hotel.

I stayed here for three weeks and I should have changed hotels after the first week. During the first week I had no air and no hot water I was told I would get Hilton Honor points for the issue but those have never showed up. I went to the front desk to complain but nothing was done until I let my company know then I was moved from my original room to a room with a working A/C. The TV reception is just as bad as the hot water situation as it was spotty and never worked fully. I also have an issue with housekeeping not cleaning the rooms I had to constantly go downstairs for towels and to throw trash away. The lone bright spot were Mrs. Tonya at the front counter who was always nice and receiving. And, the Marvel/Game Nights as it allowed for guest to sit back and relax. I don't understand the need to charge for parking but still not having security in case your car is broken into. What is the need for the additional $6 plus tax a day?