Hilton Garden Inn Fairfax

The room was clean, but the pillow smelled terrible, and I couldn’t sleep comfortably. The breakfast was very disappointing — all the meat product containers were empty, and the coffee pot was empty as well. I had to wait 10 minutes to get coffee. The hot water dispenser was empty, and after 5 minutes they brought only lukewarm water. I will not use this hotel’s services again and will not recommend it to others.

房間乾淨整潔，周圍環境優美

清潔感があり、スタッフさんも親切でとてもよかったです。

출장으로 왔습니다. 호텔이 넖고 쾌적하여 좋습니다.

乾淨 服務態度好

The hotel is very nice, clean, and comfortable. I'd stay again. I'm deducting a bubble because I got a wake up call I didn't request, and because when my parents arrived to check in there was no front desk attendant to be found.

The front desk people smiled at our reservation check-in and at check-out. Clean room on the second floor where we could keep an eye on the car parked in the lot. Quiet here for our rest from 10 PM to 5:30 AM. Easy access to major routes. We chose breakfast included, and the breakfast server allowed us just one cup of coffee, and she watched as we chose our eggs, potatoes, bacon and sausage, oatmeal, breads and toppings - the food at used to be unlimited.

The floor in the bathroom of my room was pretty damaged and the tiles would move as you stepped on them. The room didn’t feel very clean, there were ring marks from cups on many surfaces in the room.

I made a reservation for March 9 and I took a screenshot before I hit continue. When I receive the booking confirmation there must’ve been a glitch in the third-party website and it recorded it as March 8. When I received messages to check in, I thought that was strange so I contacted the third-party website as well as the hotel directly. Even with a screenshot of the dates that I chose no one helped me. Not a cancellation and charge me a fee, not a cancellation, not fix the mistake and move it to the correct date one night forward, nothing. I was on the phone for hours late into the night. My small church is paying for the night for me to attend my first conference since 2019. We don’t have a budget for this and the lack of help was very upsetting.