Alexis Hotel

We were truly pleased with our stay at this small family hotel. The rooms were spotlessly clean and tiny. The staff was exceptionally friendly and helpful – not only did they greet us with a smile, but they also assisted us in finding a rental car, which made our trip much more convenient. The hotel also offers a convenient parking area, which was extremely useful since we had a rental car. It might be helpful to consider allowing the air conditioning to remain on when the room key is removed, similar to how the fridge continues to work. Given the high outdoor temperatures, it would ensure the room stays cool and comfortable for guests even when they are not inside.

We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru *******. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through ******* and then she proceeded to tell me that “we don’t deal with ******* and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use ******* often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

Our stay in Chania was memorable. The staff at the hotel was very kind and helpful. We made the most of the location (a few minutes from the beach and close enough to town whilst very quiet). The hotel was very clean and breakfast was delicious!