Chandolin Boutique Hotel

Très bel hôtel dans un cadre idyllique avec une équipe très accueillante et professionnelle. Le spa est une réelle plus-value, quand bien même sa taille ne permet pas d'accueillir l'entier des résidents en cas de forte affluence. Heureusement, nous n'avons pas expérimenté une telle situation et avons pu en profiter pleinement. Exception faite du hammam qui était hors service.

Nous avons profité d'une offre QoQa et re-découvert un hôtel magnifique avec du personnel très sympathique.

We were pleasantly impressed by this hotel, with a dream view from the terrace, from the restaurant, but also from the room. The staff is very friendly and professional. Congratulations to the General Manager and the entire staff: waiters, chefs, reception and cleaning. I can say that I travel a lot and recomand this hotel .

Un hôtel à taille humaine. Un personnel souriant, aimable, attentif, disponible...Plus ce serait trop. Hi,hi,hi. Que du bonheur ! Merci pour ce merveilleux séjour.

Our family has a long history with the town of Chandolin, therefore we decides to get married in Chandolin. Hotel Manager Caroline and her assistant Mylene did an amazing job from day one in guiding us for what become their first wedding in the Hotel. Everything was so well organised running smoothly “as a swiss watch”. Arranging 3 days of happiness for our 78 guests, no request was too difficult, no idea was too crazy, they litterly went the extra mile at 2000m altitude. I would recommend the hotel by far as the kindness and helpfulness was unmeasured until that day. My only inconvenience, once you discover this place, you will never settle for less again!

First of all, I have stayed at this hotel 3 different times in the past 4 years and always had a good experience. Then, this fall I made a booking through the Marriott Bonvoy app like I always do, which allows for cancellation up to 7 days prior to arrival. When I canceled the booking 9 days prior, the hotel said it was not possible as they said their policy is that cancellations are long allowed up to 14 days prior to arrival. The demeanor of the staff in the email was very rude and when I showed them documentation that proved my case over several emails, the hotel manager made no attempt to help resolve, leaving me to have to contact Marriott, open a case number spending lots of time to do so. I also asked the hotel manager about rebooking for a later date that could work better for my family's timing and I was completely ignored, no response at all. In the end, Marriott could not confirm if the error was on their side or due to the hotel system but they made the hotel give me a refund. When I noticed there was a difference and did not get the full refund they said it was due to exchange rate, and they said that it was "not our fault". While this may be true, there was no apology or any acknowledgement for the financial loss, massive time waste and stressful hassle that I had to go through due to this. Regardless of whether it was Marriott's fault or theirs, you would expect a nicer level of service treatment from what I thought was a luxury hotel. Even in the context of a normal hotel or a hostel (or just a basic human interaction), the communications from Chandolin were extremely uncivil and dispiriting. Don't waste your money on being treated so rudely. I will not go back.