Vieraskäyttäjä
23. tammikuuta 2024
Stay far away from this place if you are brown or part of the LGBTQ community. Staff yelled at us to leave the apartment room that we booked for 2 people. They claimed we "lied to them", saying that we only booked for 1 person - even though we showed them that we had an email confirmation that said we booked for 2 people. My partner had asked for 1 extra towel, and the front desk lady literally marched to our room to go and check how many towels we had. They were about to barge into our room while I was using the bathroom - and that's when they found out that we were a group of 2 people, and they just lost their mind and called us slurs, telling us we had to leave. We've never experienced that level of hostility. It was completely unnecessary and a terrible experience. I was livid. I've seen a lot of other similar reviews, this place should be shut down. I'm honestly glad we didn't stay because I also saw that other reviews found bed bugs. I'll need to call my credit card company to dispute the charge, because they refused to refund us, even though they did not service us whatsoever. Part of me feels bad for the staff, because I truly believe they 100% have mental health issues, no one should be treated the way we were - especially a customer.
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