Premier Inn Thurrock East Hotel

What can I say, this hotel is shocking (will not be visiting ever again) I was in absolute astonishment when I found a long black hair on my chips in the brewers fayre opposite us, and to top it all off it smelt of **** in my room, and in the corridor. I was greeted earlier that night with another long black hair on my pillow. It was disgusting and made me feel sick. DO NOT GO TO THIS HOTEL!!!!!!! HIGHLY DANGEROUS!! We also had children with us on this stay and this hotel is not safe. We witnessed many things whilst at this hotel that children should not come into contact with. upon leaving the hotel this morning there was a pile of vomit just outside the entrance of the hotel. The poor girl on reception also had to press her panic button to call the police at 10pm due to threatening behaviour and feeling unsafe.

Pay high price nowadays for what was once a budget hotel to then be charged to park your car!!! Absolute disgrace, never known of another hotel where you pay extra to park your car after paying to stay in hotel, won't be going there again. .....

Cobwebs in room. Bed bugs on my children beds. We came back with loads of bedbug bites. Toilet blocked. Carpets very very dirty and very old. Would need deep cleaning. My children left with rashes all over. When my daughter went to complain, she was just given spare bedsheets. Breakfast was not buffet, we did not see what we wanted to eat, we had to order, scrambled eggs were just like water porchcooked eggs, tasteless. Had to pay for packing £7 per night when it should be included on the price. Guests upstairs kept on banging on their floor(our room ceiling) Total waste of money honestly. The customer service and cleaners were very kind and professional.

Hotel itself is everything you expect from a premier inn, no complaints. The Brewers Fayre next door. 1 hour 19 mins from sitting down to getting my cold starter and luke warm main meal delivered to my table together. Even for budget food it was pretty bad. Not worth the meal deal, had to go get a macdonalds to have some warm food.

I liked the location of the hotel, close to shopping centre and big Sainsbury literally next door . The bed was amazing giving me a good night sleep. Certainly value for money. Staff were really friendly which made the whole experience amazing.

When parking my car in the hotel car park, I drove over one of several screws that were on the floor and punctured my tyre. No interest in covering additional parking after checkout and when enquiring about the possibility of staying another night in the event I couldn’t get me tyre repaired just told to book online. I informed member of staff who removed other screws and glass from car park. I was not informed when checking in that parking was extra and would have been fined if I had not spoken to reception after checking out and waiting for RAC. Rather than offering to cover cost of parking told I’d better pay for another 24hrs. Shocking customer service all round!