Acclaim Pine Grove Holiday Park

Our problems there start since the first minute, we’ve got there 2pm on Saturday the office suppose to be open but not! We called the number and the manager answer with no kindness at all! He said a message in my phone to access the box, there is no message so he came outside and said can you come and check what’s wrong, it was their mistake none sent a message. We settle in our site, everything really old nothing like the images here or any other searching. Day 3 we left our site 10 am and we come back 3pm our caravan was damaged inside and outside, we call the manager and the only thing he did was gave us a incident report to filling up and call the police,he also said it is our own risk to the let the caravan there he can’t do anything. he close the office and let us there without any assistance, no even help to fix some parts to us spend the night, we need a ladder we try to call him and he didn’t answer. The caravan park has no surveillance our site was close to the office someone was drifting with the cord stuck for while it probably make a lot of noise (it is marks on the grass) and the noise of the structure breaking as well but no one saw it, no one went there check the noise.

Managers were good in changing the accommodation to what was advertised, Managers were understanding to the mistake made in accommodation booking. We did get the appropriate cabin than what was first given.

Esperance Nice clean and very cosy

in industrial area

Lovely place, easy check in and check out

This caravan park is old and in need of a lot of upgrades, especially the amenities block. The sites are quite uneven and hard to get your van level to run the fridge. This park would be a last resort place to stay as there are better parks around the area.