Grand Orchardz Hotel Kemayoran Jakarta

At first glance, this hotel gives a solid 4-star impression — the lobby is stylish, the rooms are nicely designed and well-maintained, and the breakfast is quite good. But once you actually stay here, the experience falls short. When we arrived, we were given a room facing the main road and railway on the 10th floor. The noise was constant: traffic, trains honking — every hour or so. The soundproofing is very poor, both from outside and from the hallway. You can hear people yelling, kids running and shouting, and doors slamming loudly day and night. Even if you're careful and try to close the door slowly, it still shuts with a loud bump, which makes it impossible to avoid the constant noise from other rooms. We were later moved to a quieter room on the opposite side of the hotel, which helped a lot with the sleep quality. You can still hear the occasional train horn, but it was far more manageable. The third-floor wellness area — which includes a gym, pool, sauna, and Turkish bath — is unfortunately very chaotic. It’s often packed with kids shouting and playing, making it feel more like a playground than a relaxation space. Staff didn’t intervene or manage the noise during our stay. The gym itself is quite small and dated, with limited equipment (dumbbells only up to 10kg), no mats, and the lat pull-down machine gets stuck. Even the water dispenser didn’t offer cold water, only warm or hot. Bathroom-wise, the toilet is cramped and awkwardly positioned — not ideal for taller guests or men. The A/C also turns off randomly, including during the night, which disrupted our sleep multiple times. On our final morning, after being woken up early by hallway noise again, the staff began working loudly in the room next to ours — dragging furniture, hammering, making noise — with no warning or consideration for nearby guests still trying to sleep. Overall, this hotel puts effort into appearances, but lacks the service, insulation, and atmosphere you'd expect from a real 4-star stay. We wouldn’t return or recommend it.

酒店很不錯特別是服務真的很好前台和樓下打車的特別熱情.

設施：好 衞生：可以 環境：還行 服務：好