Holiday Inn Express & Suites Monaca - Center Township

房間乾淨衞生，服務態度好，早餐豐富。

Staff was excellent

Where to begin... the lobby was nice enough with pleasant staff but that is where the niceties ended. The entire 3rd floor reeked of mold/mildew or some other unpleasant stench, including the room. The office chair, as in so many hotels, wouldn't stay elevated and was very wobbly. This property is on the hard pass list.

Bug The staff was loud in the dining area. Cleaning staff was arguing with another staff member in front of everyone. The complimentary breakfast had poorly prepared scrambled eggs. Everything else was decent until we were packing our things to leave. Found a bed bug crawling on my bag. I put it into a ziplock bag and showed the front desk manager upon check out. Nothing was offered except assurances that she will check the room and an apology.

Modern, accommodating I had a great experience during my stay! Juanita at the front desk was incredibly helpful and made the check-in process smooth and welcoming. I also want to give a special shout-out to the lady overseeing breakfast (I'm so sorry I didn’t catch her name — older, white, with blonde/light brown hair and glasses). She was wonderfully attentive and genuinely kind. She kept apologizing for the oven issue that caused a delay with the bacon, but honestly, she didn’t need to — her care and attention more than made up for it. Great staff really makes a difference, and they certainly did here!

The building and our room was very clean and very nice!!! The parking lot was full of garbage all over!!! You had to step around and over it!! The front desk clerks were less than friendly and the clerk that checked us in was in her car in a handicapped spot when we pulled in. She acted like it was a huge effort to help me check in and was very rude. The check out clerk wasn’t much better.