Vieraskäyttäjä
1. heinäkuuta 2023
This was the craziest reservation and experience we have ever had!! We arrived at 3:30pm, check-in was at 3pm. We calmly waited in the office for 30 minutes and saw no one except for a housekeeper in the parking lot, who informed us that she was just the housekeeper. We decided to try calling the office number, at first no one answered. Then I tried again, a lady impatiently answered, I could hear her fine and she said she couldn’t hear me but she was continually telling me that they had no rooms available, I said I have a reservation so then she said well it’s not ready and I am busy with it, I said well when will it be ready? She said I don’t know yet and I said I am busy and she hung up on me. We leave and come back an hour later and then we wait some more, A person that had apparently walked up was placed in a room, okay. The lady we see is the one that answered the phone when I called and hung up on me. I don’t let it bother me because I just want the room, she says our room will be ready in a minute, one hour later it’s ready but it’s still needs to be mopped. We also have a dinner reservation to get to by this time so we just drop everything in the room because itz6:39 by now. We really didn’t examine it well. We got back at 9:30 and pulled the sheets back and noticed that they are wrinkled and they smell. Nope they didn’t change them at all. No help from the office or housekeeper now… worst ever !! And by the way the pool had green algae growing in it also.
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