Hilton Garden Inn Cedar Falls

So many issues. We chose this hotel based on Hilton standards and the pool/hot tub. We have 2 older children so we always book 2 rooms. Both of our rooms were cleaned well - which was the highlight. After checking in, I went to the hot tub - to realize that it was colder than the pool. I’m guessing it was around 84 degrees. I went to the front desk to ask if it was out of order, bc of the temperature and the clerk told me it measured 86 earlier but it’s not out of order bc the jets still work. She saw no issue with the temperature but did admit that it was 20 degrees lower than usual. She was about as unfriendly as you can imagine and this was the standard for both front of the house employees on first shift. Our bed was so squeaky that we woke every time either of us moved. I asked in the morning of our second day that someone look at the bed, I received the standard response of “of course”, but no smile - ever. There was a sign posted at the desk that morning that said both the pool and hot tub were out of order- this was due to unsafe chemical levels. So another downer. We were in Waterloo for a family funeral. There were signs everywhere saying “no outside food permitted in common areas”. I did ask if we could have some of our family come over (bc we were all staying at hotels) and have pizza outside in the courtyard area. I was given a very firm no. The best part of the stay was the breakfast waitress - I think her name was Nancy. She was very lovely and talkative. Also, what should be a continental breakfast is $15, plus tip. If you are looking for a smiling face, you aren’t going to find it from most of this staff. I can’t imagine Hilton would be excited about this review, but it was just one let down after another. Side note, we are diamond members with Hilton, not that I expect anything special but we didn’t receive even standard service.

Nice hotel, great location. Room wasn’t vacuumed great but everything else seemed clean.

Quiet location. Attended a wedding nearby

Staff was awesome!

The room was small for a Hilton property, it took forever to get hot water to the shower, and they did NOT include breakfast with our stay. We could, however, pay an additional $28.00 for a buffet.

Staff was great, very clean, tons of breakfast options, nice bar & restaurant .