Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti4.3
Mukavuudet3.7
Palvelu3.9
Puhtaus4.0
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(230)
Positiiviset arviot(207)
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Suihkua vaikeaa käyttää(7)
Sopii erinomaisesti liikematkoille(1)
Kielteisiä arvosteluja(23)
ara buagas
Grand Superior -huone ilman ikkunaa
Majoittunut 11. 2024
Perhe
11 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.12.2024
Happy to stay in this book. They allow us to reschedule our stay even on last minute. Thanks for your understanding and the hotel is superb. Very accommodating staff.
Majoituspaikan vastaus: Thank you for your kind feedback. We're thrilled to hear that you enjoyed the food and found our location convenient. We look forward to welcoming you back soon!
Kiansing
Grand Superior -huone ilman ikkunaa
Majoittunut 9. 2024
Perhe
9 arvostelu
4.7/5
Mahtava
Lähetetty 13.11.2024
good location. good feeling. comfortable
Käännä
Majoituspaikan vastaus: Thank you for your kind feedback! We’re delighted to hear that you enjoyed our location, ambiance, and comfort. We look forward to welcoming you back for another pleasant stay.
Chardgo76
Grand Superior -huone ilman ikkunaa
Majoittunut 10. 2024
Liikematkustajat
24 arvostelu
2.5/5
Lähetetty 9.11.2024
Not well maintained. Great location
Käännä
Majoituspaikan vastaus: Thank you for your feedback. We're glad you enjoyed our location, and we apologize for any aspects that did not meet your expectations. We appreciate your comments and are committed to making improvements to enhance our guests' experience. We hope to welcome you back in the future.
Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you found your stay with us to be good value and enjoyed the rooftop bar. Our team takes great pride in providing friendly service, and we’re glad it made a positive impact on your experience.We look forward to welcoming you back to Castle Peak Hotel soon!
Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our clean and spacious rooms and found our staff welcoming and engaging. We're also pleased that you had a relaxing stay and enjoyed the food at our restaurant. Your feedback regarding the shower is valuable to us, and we'll work on improving it for an even better experience.We look forward to welcoming you back soon!
Fe
Deluxe Double -huone
Majoittunut 9. 2024
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 9.10.2024
Friendly staff and good location
Käännä
Majoituspaikan vastaus: Thank you for your kind feedback! We're delighted to hear that you enjoyed our friendly service and convenient location. We look forward to welcoming you back to Castle Peak Hotel soon!
Wani1130
Grand Superior -huone ilman ikkunaa
Majoittunut 8. 2024
Pariskunnat
7 arvostelu
3.0/5
Lähetetty 2.10.2024
1. 위치: 세부시티 중심가에 위치. 클럽과 가까움. 식당 및 편의점이 가까움
2. 청결도: 훌륭하지는 않지만 부족하지도 않은 청결도
3. 서비스: 매우 불친절함. 체크아웃 시 고객이 따로 말 하지 않으면 보증금(Deposit)을 돌려주지 않음. 보증금은 현금만 가능
4. 시설: 화장실 샤워기 고장, 침대 옆 가구 유리 파손
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We’re glad you enjoyed our central location, but we sincerely apologize for the issues you experienced during your stay. Your comments regarding cleanliness, service, and facility maintenance are important to us, and we will address them with our team to ensure improvements.We appreciate your input and hope to provide you with a better experience in the future.
Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We're glad to hear that you enjoyed our location and found our pricing to be satisfactory. We sincerely apologize for the issues you experienced with the showers and the state of our facilities. Your comments are invaluable as we strive to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.
subin
Grand Superior -huone ilman ikkunaa
Majoittunut 8. 2024
Yksin matkustavat
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.9.2024
좋아요 너무
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
Rod John Marquita
Deluxe Twin -huone
Majoittunut 7. 2024
Matkusta ystävien kanssa
1 arvostelu
3.2/5
Lähetetty 26.8.2024
Twas okay
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that your experience was okay. If there’s anything specific we can do to make your next stay even better, please let us know.
Vieraskäyttäjä
Deluxe Double -huone
Majoittunut 7. 2024
Matkusta ystävien kanssa
4 arvostelu
2.7/5
Lähetetty 25.8.2024
위치는 각종 쇼핑몰 등 접근성 좋구, 모든 필리핀 사람들이 캐슬픽을 알더라고요. 위치는 좋았지만 샤워기는 고정형밖에 없고 엄청 더러웠어요. 와이파이도 너무 약해서 그냥 데이터 사용했고요. 프론트에 여러 번 말을 해도 달라지지 않았습니다.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at Castle Peak Hotel. We’re glad to hear that you appreciated our convenient location. However, we sincerely apologize for the issues you encountered with the shower and the Wi-Fi. Your concerns are important to us, and we will address them with our team to ensure improvements are made.We hope to have the opportunity to welcome you back and provide a better experience in the future.
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you found our rooms spacious and comfortable, and that our housekeeping staff made a positive impression. It’s great to know that our restaurant and bar added to your convenience. We aim to create a home-like atmosphere for all our guests, and we're delighted that you felt that during your stay.We look forward to welcoming you back to Castle Peak Hotel on your next visit to Cebu!
Daniil S.
Deluxe Twin -huone
Majoittunut 7. 2024
Perhe
2 arvostelu
3.2/5
Lähetetty 3.8.2024
It is impossible to turn on the light in the toilet at night if it is not turned on in the room. Washed bed linen. Instead of the additional blanket requested, they gave a duvet cover and also wanted money for it, but apologized for the misunderstanding
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the toilet light and the misunderstanding with your blanket request. Your comments are valuable, and we will address these issues to improve our services.We appreciate your understanding, and we hope to provide you with a better experience in the future.