Citi Park Hotel Cebu powered by Cocotel

This is not my first time staying at this hotel, and overall, the location and price are acceptable. However, there’s an issue that has become increasingly frustrating, and I hope something can be done about it in the future. During my first stay, I noticed the hotel advertised a mini refrigerator in the room, which was a nice feature. Unfortunately, I found there was no mini refrigerator in the room when I arrived. I didn't make a fuss about it, assuming it was an oversight or perhaps not included in the room type I had booked. On my second visit, I specifically asked the front desk at check-in whether the room had a mini refrigerator, to which they assured me, "Yes, sir," it was equipped with one. I was pleased to hear this, expecting a positive change. When I entered my room, I found the mini refrigerator and noticed that it was running—at least the indicator light was on. I placed one of the complimentary water bottles inside, thinking I might want something cold later. However, in the middle of the night, when I woke up, I checked the water to see if it had cooled down after several hours. To my disappointment, although the mini refrigerator was on and the indicator light was lit, I didn’t hear the usual compressor sound that signals it was actually cooling. I even checked the temperature settings, which were set to the maximum, confirming my suspicion that the refrigerator wasn’t functioning properly. It seemed to be there for show, rather than providing the service that was advertised. When I checked out, I made sure to inform the front desk about my experience, both during this stay and the previous one. Moving forward, I’ll be more proactive in asking for assistance from the front desk if the mini refrigerator continues to be a problem. If this equipment isn’t functioning, it might be better not to advertise it as a feature at all, so guests aren’t misled into thinking they’re receiving something they’re not.

very dissapointed,the staff is not friendly,.. theres a cacroach in our room,and the window in our room is broken,we can hear all the noisy outside. then when i call the front desk to to ask for fresh towels for our second day stay,she told me that they dont have extra towels available..... i will never come back on this hotel! very bad experience!!!

The hotel is a bit of dilapidated but still nice needs some renovation done.