Gene
19. marraskuuta 2024
Very disappointing. I booked a room with CITY VIEW. But nothing to see. Windows are shut and glazed. Its like a BUNKER. I had tokd the hotel and TRIP tgat i am claustrophobic and i cannot stay in a space without a view of outside. Worse is that the hotel cannot give me any room with kitchenette which i also need. Hotel just outrightly refuse/reject to refund the other 2 nights just because its non-refundable. I cannot refund the other 2 nights (i booked 3). Basically, i have no choice but use the room. I had anxiety attack with this situation.I called trip.com 5x. My issue is partially reaolved at about 11:30pm. Trip.com is also frustrating on handling this issue. I am the customer here who paid but the value i paid for was not provided. I dont have a choice but to stay over 1 night. My wife and child left this hotel the very next day and moved to another hotel nearby. This is below the BEST WESTERN standard. I hope someone checks this property. Location-hard to get a taxi/Grab. Not walkable to ho to the nearest. I used supermarket. Shower is clogged, bidet is flooding the flor. Minibar-only fridge.
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