NH Catania Centro arvostelua

Majoituspaikan vastaus: 尊敬的客人，很顯然，您在本市的體驗沒有達到您的期望，對此，我們深感抱歉。 不過，我們很高興聽到我們的飯店在您入住期間提供了一些舒適的服務。我們非常感謝您對我們寬敞的房間和一次性拖鞋等設施品質的讚美。 我們致力於為客人提供舒適、輕鬆的環境，很高興知道我們做到了這一點。我們注意到您關於暖氣和早餐種類的評論。 雖然很遺憾這些方面沒有達到您的期望，但您的回饋對於幫助我們持續改進服務非常有價值。 很遺憾聽到您不會再回到這座城市，但我們很高興我們的酒店成為您在住宿期間的避風港。 如果您再次來此旅行，我們將非常高興再次歡迎您。您忠誠的。MAURIZIOSCARDINONH Catania CentroMaurizio ScardinoFront Office ManagerperSimone MessinaGeneral Manager

Majoituspaikan vastaus: Gentile Raffaele,prima di tutto voglio cogliere l’occasione per ringraziarla per aver scelto in nostro albergo NH Catania Centro per il suo soggiorno a Catania così come per averci dedicato del tempo per inviarci i suoi commenti.Confidiamo di averla presto nuovamente nostro ospite, A presto.Maurizio ScardinoFront Office ManagerperSimone MessinaGeneral Manager

Majoituspaikan vastaus: 尊敬的賓客，我想親自感謝您對我們 NH Catania Centro 酒店的信任，選擇我們作為您在卡塔尼亞的下榻之所。關於您對停車的評論，我們將與攜程內容團隊核實，但顯示有公共停車場，沒有免費的飯店停車場。很抱歉給您帶來不便，但這將有助於進一步的客人親切的問候Maurizio ScardinoFront Office ManagerperSimone MessinaGeneral Manager

Majoituspaikan vastaus: 親愛的安傑，首先我想藉此機會感謝您選擇我們的 NH Catania Centro 酒店作為您在卡塔尼亞的下榻之所並花時間向我們發送您的評論。我對您的客戶服務體驗感到非常抱歉，因為我們的主要目標之一是提供優質的客戶服務。很抱歉，您在入住期間從未報告過任何問題，而我們只是了解到這項糟糕的服務。如果您報告了這個問題，我們會立即解決這個問題，但您卻沒有給我們任何機會來解決這個問題。至於供暖，客人可以直接從房間內管理，但溫度會降低或增加 3 度。如果根據您的要求，您需要比基本設置更高的溫度，那麼接待處必須介入以進行臨時設置，因為您的需求與酒店中所有其他客人的需求不同。我們會高度重視您的意見，以便將來採取糾正措施。此致Maurizio ScardinoFront Office Manager

Majoituspaikan vastaus: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager

Majoituspaikan vastaus: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager

Majoituspaikan vastaus: 친애하는 손님,카타니아에 머무르는 동안 NH Catania Centro를 선택해 주시고, 시간을 내어 좋은 피드백을 주셔서 감사합니다.귀하의 숙박이 훌륭했고, 저희 제품과 서비스를 즐기셨다는 사실을 알게 되어 기쁩니다. 저희의 서비스는 주로 손님 경험과 귀하의 만족에 전념합니다.이제 새로운 팬이 생긴 것 같습니다!곧 다시 환영해 주시길 바랍니다.감사합니다.Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager

Majoituspaikan vastaus: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager

Majoituspaikan vastaus: Уважаемый гостьспасибо, что выбрали NH Catania Centro для своего пребывания в Катании и потратили свое время, давая нам такой приятный отзыв.Я рад видеть, что ваше пребывание было замечательным, и вам понравился наш продукт и наше обслуживание, в основном направленные на впечатления гостей и ваше удовлетворение.Кажется, теперь у нас появился новый поклонник!Надеемся вскоре снова приветствовать вас,С наилучшими пожеланиями,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager

Majoituspaikan vastaus: Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador

Majoituspaikan vastaus: Dear Alain,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. I'm regret about the information for breakfast but this information it's well indicated on the welcome card that we gave to you at the check in where are indicated the wi fi user and password too.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador perSimone MessinaGeneral Manager

Majoituspaikan vastaus: 친애하는 손님,우선 이 기회를 빌어 카타니아에서의 숙박을 위해 NH 카타니아 센트로 호텔을 선택해 주시고 시간을 내어 의견을 보내주신 데 대해 감사하다는 말씀을 전하고 싶습니다.우리의 주요 목표 중 하나는 우수한 고객 서비스를 제공하는 것이므로 귀하의 고객 서비스 경험에 대해 매우 유감스럽게 생각합니다.우리는 개조 작업을 수행하고 있으며 귀하가 머무는 동안 Wi-Fi 네트워크가 업데이트되어 현재 10MBps로 증가되었습니다.귀하의 의견은 향후 시정 조치가 취해질 때 적극 반영될 것입니다. 고객님의 기대에 부응하지 못한 점 진심으로 사과드립니다.NH 카타니아 센트로 호텔에서 귀하를 모실 수 있는 두 번째 기회를 가지기를 진심으로 바랍니다.친애하는안나 구제타품질 홍보대사을 위한시몬 메시나총책임자

Majoituspaikan vastaus: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Maurizio ScardinoFront Office Manager