Ibis Cardiff Centre Hotel

We booked this hotel in February 2022, 1 double room, 1 twin room. 2 weeks before arrival date I received a call to say 'hotel closed' and with no other options we were transferred to another hotel - Sleeperz! We couldn't find any parking so stopped at Sleeperz reception where they gave us a postcode for the Satnav - Turned out to be a private BBC staff car park! Eventually we found a space in the Station Car Park. Back to Sleeperz, where they informed us their twin rooms have bunk beds - great news for us in our late 60's! Eventually they found us a double room. The 5 storey building had just 1 lift, often being used by cleaning staff to take bedding, equipment etc., etc, up to various floors. The inclusive breakfast was certainly not up to the Ibis 'red' standard we have been used to. All in all, not a like-for-like swap we were promised when we accepted the booking. I base my scoring below based on the fact that the Ibis let us down and did not provide like-4-like.

Maid stole our holiday money from room when cleaned. Had booked for two days as a brake away with my partner. We came back to find the maid had taken our £750 from our room which was hidden. Very bad support afterwards, never again.

Ok so booked here for end of month to have reservation cancelled yes with no explanation. So using my brain I contacted the hotel to ask what had happened to be told the hotel is closing for a year due to a government contract! ?? Interesting…. So understand and now booked another hotel happy days! These things happen I’m sure.

Hotel cancelled my stay with absolutely no contact. I had to chase them for an explanation - terrible customer service. Not even made the effort to offer alternative accommodation in yhe city as they do own multiple hotels. I'm not severely out of pocket as I'd booked very early to obtain a cheaper rate. Won't be using this company again.

Made a booking in December 2021 for June 2022. The booking has been cancelled today, rang the hotel to be told its been booked out for the year. Asked to speak to a manager, the manager contacted me back to say the hotel isn't open and is closed for a year. This was decided Thuraday just gone. Shocking attitude. Will be escalating this further up. Really not good enough. First and last time I ever book with Ibis.

Hotel cancelled my booking without informing me. I called and they told me it was cancelled by the government. The only notice I had was a refund from bookings.com. The hotel didn't even have the decency to contact me to let me know so I could make different plans. My stay was planned in a fortnight so not great.