Hilton Cardiff arvostelua

Majoituspaikan vastaus: Thank you David for your superb review, see you again soon!

Majoituspaikan vastaus: Thank you for you great review.

Majoituspaikan vastaus: Thank you littletramp for your wonderful review and photos! See you again soon!

Majoituspaikan vastaus: Thank you so much for your wonderful review! See you again soon!

Majoituspaikan vastaus: Thank you for your review and I sincerely apologise for the inconvenience you experienced due to the lack of hot water and heating during your stay. I completely understand how frustrating this must have been, and I truly regret that this affected your experience with us. Unfortunately, the hot water supply was unexpectedly impacted on the evening of Saturday, 1st February 2025, affecting the entire hotel. Our maintenance team worked diligently to resolve the issue, but it was more complex than anticipated, requiring external engineers to assist in restoring the system as quickly as possible. Our hot water was fully restored at 9:45am on Sunday morning.I was pleased that my team offered you a partial refund as an apology and gesture of goodwill. Kind Regards Adam Smith General Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. Cardiff is indeed very lively on Friday and Saturday nights and being a City Centre Hotel which offers great convenience, we understand that the atmosphere can feel overwhelming at times. Our security measures, including keycard checks after 11 PM, are in place to ensure the safety and comfort of all our guests. I’m sorry if this made you feel uneasy, and I truly appreciate you bringing it to our attention. Your comments have been noted, and we will continue to review how we can enhance the guest experience.Kind regards,Adam SmithGeneral Manager

Majoituspaikan vastaus: Thank you so much for your wonderful review, see you again soon!

Majoituspaikan vastaus: Dear Lee1927,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay with us and that our team could make your birthday celebration extra special. It’s wonderful to know you appreciated the room upgrade, the thoughtful touches like the balloon and cupcake, and the complimentary drinks at the bar.We’re also thrilled that you found our breakfast varied and tasty,it’s always our aim to start your day off right!We can’t wait to welcome you back in the future for another memorable stay. Thank you for choosing Hilton Cardiff!Best regards,Hilton Cardiff

Majoituspaikan vastaus: Thank you for your additional review and we do hope you informed our team so they could provide you with additional heaters.

Majoituspaikan vastaus: Dear ZhuzhuZBFThank you for sharing your concerns with us. I want to sincerely apologise for the distress caused by the fire alarm during your stay. I understand how alarming and unsettling this experience must have been, and I deeply regret the inconvenience it caused.When the fire alarm is triggered, our team immediately investigates to determine the cause. In this instance, once it was confirmed to be a false alarm, the system was reset, and the all-clear was given. Please rest assured that the safety of our guests and team is always our top priority. These situation are never a joke, nor would we ever make fun of anyone.Once again, I apologise for this incident and thank you for your understanding, enjoy the remainder of your stay.Kind RegardsHilton Cardiff

Majoituspaikan vastaus: Thank you for your wonderful review Ulya. We’re delighted that our location suited your needs so well during your conference at the Glamorgan Building, Cardiff University. Being close to the city centre, Cardiff Castle, and other key spots is something we’re very proud of, and we’re thrilled it added to your stay.We truly appreciate your recommendation and hope to welcome you back on your next visit to Cardiff!Kind regards,Hilton Cardiff

Majoituspaikan vastaus: Thank you so much Bronbi for your lovely feedback! We’re thrilled to hear that you enjoyed our wonderful location and found the staff friendly and helpful. It’s fantastic to know that your room met all your needs and made your stay comfortable.We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future!Kind regards,Hilton Cardiff

Majoituspaikan vastaus: Thank you for your review.

Majoituspaikan vastaus: Thank you for your wonderful review and look forward to seeing you in 2025!