Premier Inn Cardiff City Centre (Queen Street)

We arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. .

If you have booked this hotel I suggest you cancel it this hotel has gone downhill over the last couple of years the staff are more interested in vaping and being on their phones one girl was working hard cleaning tables while the boy was on his phone even dropped a glass because he couldn’t hold glasses and his phone there was no hot water in the daytime and you might as well of sat outside at night because hotel was freezing cold the only staff that work are the night shift staff they don’t stop cleaning and being helpful

Stayed 1 night in December 24 Good - easy check in, clean room, warm room, good size tv, good size premium room , good quality self service breakfast and friendly breakfast staff, an easy stay Bad - nearby car parking looks expensive otherwise nothing of note