Firriato Hospitality Cavanera Etnea Resort & Wine Experience

Siamo stati a pranzo il giorno di Pasqua (era la seconda volta) siamo rimasti nuovamente soddisfatti,tutto davvero buono,vino eccellente,personale preparato (professionali e premurosi tutto lo staff)Roberto ci ha fatto visitare pure le cantine (a sorpresa)ed è stato impeccabile!!! Consiglio vivamente di andare

Degustazione ottima, location eccellente, professionalità e cortesia di Antonio, che ci ha spiegato tutti i dettagli dei vini che abbiamo assaggiato, torneremo per provare la struttura hospitality. Esperienza che mi sento di consigliare.

Ideal for a quite and relaxing getaway.

Pire service à vie Je voyage beaucoup et c’est le pire service que j’ai eu. On nous demande la veille l’heure de notre arrivée. Même si le check in est à 14:00, nous avisons que nous arriverons vers 12:00 afin de profiter du site. Ils nous informent que la chambre ne sera pas prête à cette heure mais que nous pourrons utiliser la piscine et profiter du wine bar. Surprise en arrivant sur place, le wine bar ouvre seulement à 15:00. La chambre n’a été disponible qu’à 15:00 et nous n’avions pas le vue sur la montagne comme nous avions demandé. Le personnel n’est pas courtois et on dirait que notre présence et celles des autres clients les dérange. Finalement nous allons à la piscine et le personnel du wine s’est pointé à 16:15. On demande à voir le gérant pour lui faire part de notre insatisfaction et on nous dit qu’il est occupé. Nous n’avons jamais la chance de lui parler. 72 heures plus tard, toujours pas de nouvelles de sa part. Pour notre part, on ne recommande pas d’aller à cet hôtel. La Sicile regorge d’hôtels accueillants et offrant des paysages exceptionnels, encourageons ceux qui veulent nous accueillir avec respect et courtoisie.

Key amenities unavailable during our stay We were disappointed by our stay at Cavanera. We were informed a few days before our stay that the restaurant would be closed, and the tasting room/bar was also closed. We booked a room with king size bed but it was only a queen, despite reception telling us otherwise. Parking was far from the room, including a lot of steps, which we didn't anticipate with our bags, and not well lit to walk from, when we had to come back from a dinner out instead of the (closed) restaurant onsite. Overall the views are pretty, but we would caution to check about the desired amenities you'd like, and that the advertised king bed size was not accurate.

Really good setup Great place to unwind, take in the scenery and enjoy yourself with good food and wine.