Cashel Palace Hotel

Having attended afternoon tea as part of a group of friends, we found the decor nice and cleanliness of a good standard, however after that, our experience was far from 5 star. To say we were squashed in to a table was an understatement. We had ordered sandwiches accordingly to our dietary taste and requirements. I clearly got what was left in the kitchen and not at all the plain meat sandwiches I requested. No staff came near us to change same. No offer of more than one serving of tea. The tea strainer was so full at one stage, I couldn’t pour out anymore. Apart from one staff who was lovely, the staff were polite but clearly untrained and distracted. We had to constantly ask for cups, spoons, tea strainer etc. Our plates were not cleared so eventually I had to place our crockery on the table next to us when it was vacated. A 10 percent service charge is applied to all bills and this more reflected a fawlty tower’s scenario than a 5 star one. On the website, it states parking is on site and free. It was not and I was directed to a public car park which was very full and you have to pay for same. As a disabled parking permit holder I find this wholly inadequate and not one I have ever experienced when attending a hotel. Our visit to the Guinness bar was equally challenging as drinks orders were mixed up, it was difficult to find staff, the lady from the table next to us had to go investigate when a burning smell became quite strong. I had to go to the bar to get the bill and ask about our coats. Again not the 5 star service we were charged for. On returning home we noticed we were overcharged so I rang the hotel yesterday to complain of our experience and rectify the overcharge. To say the duty manager didn’t really care is again an understatement. She informed me she would ring me in the afternoon to process the refund of the overcharged amount and would speak to the kitchen regarding the issues. And what a surprise, no phonecall, no refund. Overall our experience was that the Cashel Palace tries to extract the maximum money from you for an atrocious experience.

Beautiful hotel with the most gracious staff. Dinner was delicious in The Bishops Buttery as was breakfast. Our room had everything you could possibly need with beautiful views. The art throughout the hotel is mesmerising, I could happily wander around all day.

A really high class hotel with huge taste, attention to detail and quality. A real treat.

A perfectly executed renovation of an older but special building that combines luxury, country style, and modern amenities. The staff is also 5 star and made our stay even more special!

My husband and I stayed in Cashel Palace Hotel for a babymoon. I contacted the hotel because of my pregnancy mobility issues, and they gave us a room on the ground floor closest to the main areas, which was very thoughtful. I probably got my best night’s sleep in a hotel in a long time - the bed was huge and very comfortable. Our room had a Christmas tree which was a lovely touch, as well as a free mini bar including Tipperary apple juice and O’Donnells Tipperary crisps. All of the food we had during our stay was excellent, including at Mikey Ryan's and the Queen Anne room. We dined at Bishop's Buttery which was a special experience, and definitely worthy of its Michelin Star. The breakfast in the morning was also a lovely surprise, with the jams being a highlight for me. The spa was amazing. I had the pregnancy massage and my husband and I did the outdoor salt baths. We were both incredibly relaxed by the end and sitting in the hot baths while it was so cold outside was one of our favourite memories from the trip. We will absolutely be returning in the future.

Excellent venue. Christmas decor was still in situ which really added to the atmosphere. The staff were amazing and really pleasant to deal with. This was our third visit and each time we come away raving about the venue and about the staff. We didnt have an evening meal at the hotel but the breakfast was top class and as good as one could hope for anywhere