Royal Mansour Casablanca

值得推薦的酒店！ 還會入住！

My cousin and I made a quick weekend trip from Rome, and were disappointed by the service at the hotel. After staying in Royal Mansour Marrakesh, we were excited to experience the Royal Mansour Casablanca and had high expectations booking one of the beautiful 2 bedroom suites. Unfortunately, the service was scattered at best. The checkin experience took 30 minutes. We had communicated ahead of time names in each room, and the staff remained confused. They asked the same questions multiple times. Some of the front desk agents don’t speak English. We had to ask multiple times for a second room key. We had to write our passport number down multiple times. Etc. Etc. In addition, the staff across departments didn’t communicate about bookings as I was asked by 6 staff members to make a dinner reservation even though I already had one. To make things worse, there was loud construction noise early in the morning. Room Service forgot many things at breakfast. For example, I asked for a glass of water and they never brought it. To make things worse, the General Manager did nothing to listen and apologize and just waved goodbye. Leadership and communication starts from the top down… The only positive highlights were the Concierge Ben who arranged impeccable transfers and a wonderful dinner at the hotels restaurant.

Sans aucun doute le meilleur hôtel au maroc. Je vous remercie pour notre séjour et les jolies attentions qui nous été faites à moi et ma femme pour notre lune de miel. Pétale de rose, petits mots, chocolat, fruits, services, la liste est longue. Merci à toute l’équipe