New Hotel Piscine Wellness & Spa

Hotel propre et le personnel est accueillant, buffet petit déjeuner très varié.

Very good hotel , big room , nice lobby , near by the market 👍👍

Extremely Poor value for money. Staffs are generally nice and seem doing their best with limited resource. However, whoever own or managing this hotel are ripping off customers. It cannot be a four star, let alone be a four start. I've been travelling around the world going many places. This can not be a five start hotel at any regional or international standard. We took three rooms for children. We found rooms have stuffy smell, may be due to poor ventialltion system and poor maintenance. Bedsheets had stains. In one room, bathroom lock was broken. So man came and spent 1 hours but could not fix it. Room service lady doing her best and did well to keep the area clean. No dryer, no iron and not enough items in bathroom What is terrible is their food preparation and hygiene. Although I paid them for full board, my children mainly ate out because the restaurant food was dull and limited. I've seen people buying food from restaurant are offered a good variety. We are left with same food in lunch and dinner. Even the shocking thing is that the meat they served in lunch left for people to eat in the dinner. Dinner was not cooked separately. Soups prepared in the morning seems served through out the day until 12 at night. That said the stuffs in restaurant very pleasant and the morrocan lady specially came to say hello, which is positive. One of the reasons I booked this hotel is to use their pool. But it was so disappointing. Pool water not changed at least for days, so smelly. We never went back to pool again through out our stay. I felt that owners are very greedy and put huge pressure on their staffs, which are a few, to provide services to standard they cannot meet with bare amenities.

Surtout pas manger dans cette hôtel. Une très mauvaise expérience.

Very disappointing stay – this hotel does not deserve its 5-star rating I stayed at this hotel, advertised as a 5-star property, from July 27 to 29, 2025, with two rooms booked. Unfortunately, the experience fell far short of expectations. From the moment we arrived, issues began to appear. The parking area is extremely limited — barely ten spaces on the street — and rarely available. A single staff member was handling multiple roles (security, valet, concierge, porter), without any name badge or proper uniform, visibly overwhelmed and running in all directions. At reception, while the receptionist was friendly, she wore a wrinkled shirt and no visible identification. The night auditor was similarly dressed in an unprofessional manner. In the lobby, staff were speaking loudly among themselves, creating an atmosphere closer to a market than a luxury hotel. The room itself had a comfortable bed and decent space — that’s the only positive. The Wi-Fi signal was extremely weak. The bathroom was unacceptable: slippery tiles, moldy joints in the shower, water stains on the ceiling, a dirty showerhead, and a shower with no door, causing water to spread all over the floor. I had to ask four times for a bath mat, which I finally received 24 hours later. Breakfast service was more positive. One of the waitresses was professional, smiling, well-dressed and wore a proper name badge 👏. However, the buffet lacked basic organization: no serving tongs, no food labels, and by 9:30 a.m., the floor around the buffet was dirty and full of crumbs. With the same ingredients, the presentation and hygiene could easily be improved. The basement swimming pool was dark and uninviting. After what I saw in the bathroom, I didn’t feel safe using it. The worst part came at check-out: the valet/security/porter staff member forgot to turn off the car headlights, leaving me with a dead battery. And no supervisor or manager came to speak with me. Only staff members tried to help, and the director simply asked for my phone number — without even showing his face. I’m a paying guest, not a friend or colleague. At the very least, a director should greet and address the client personally. That’s the minimum standard of hospitality. Hospitality is not just a business — it’s a profession and a way of life that requires care, discipline, and attention to detail. This hotel clearly lacks all of that. In my opinion, it deserves no more than 3 stars. Séjour très décevant – cet hôtel ne mérite pas ses 5 étoiles J’ai séjourné dans cet hôtel, présenté comme un 5 étoiles, du 27 au 29 juillet 2025 avec deux chambres réservées. Malheureusement, l’expérience a été bien en dessous du niveau attendu. Dès l’arrivée, plusieurs points déçoivent : un parking très limité (à peine une dizaine de places sur le boulevard), difficilement accessible. L’accueil est assuré par un seul agent assumant plusieurs fonctions à la fois (sécurité, bagagiste, voiturier, concierge), sans badge ni tenue profession

AirCon. in room is just a warm fan, very dirty rooms. Hotel parking is for 2 cars, you must park away about 1km. Restaurant only by cash. Better choose something else.