Royal Hideaway Casablanca arvostelua

I am happy in this hotel

Good location

Sehr gutes Hotel sauber freundliche Mitarbeiter kann ich weiter empfehlen

位置很好，下次會繼續入住

Hotel is very worn out, the lobby is the only good impression, but that is all. The rooms are needing update , headboard was disgusting, and the carpets in the hallway were stained , very dirty. The Buffett was a disgrace, everything was watered dow, the scrambled eggs, orange juice. Not a very big selection. Wait Staff did not show any sign of friendliness....

Old style rooms, not enough electrical sockets. Suitcases are delivered to room by bellboy. Having no change at all i offered 1 dirham i found as tip, he got angry and said he doesn't bother only for dollars. But later he was nice polite and cooperative. Bath very high and cumbersome quite dangerous entry and exit, shower splatters all over the place and THERE'S NO HANDLE TO GRIP FOR STABILITY! We had supper as a group, not so tasty and definitely not morrocan. One of our couple friends complained the room was dirty, another that the towels were wet. In 2022 in a country trying to encourage tourism, i would expect better.

On entering the tiny room we were hit by the overpowering stench of "old and stuffy". Opening the windows did nothing. There were clumps if hair on the carpet and a needle 😡The remote control for the tv didn't work, there were toiletries for one person not two. It took 3 hours to get more and no one came to fix the remote. The concierge hung up on when I asked for help even though I spoke in French😡I went to reception to complain and was told the hotel was full. The evening meal was sparse, unappetising and extremely annoying that we were asked to pay extra for water. This hotel definitely needs to be overlooked by tourists and in NO way deserves one star let alone 5!! Don't stay stay here is my advice .

The worst was the location -the taxi or Uber drivers could not find it -limited dining -noisy -they do not clean your room

They made me wait more than 15 minutes before they checked me in. They checked other people in before me although I was at the counter first. When told the receptionist that I booked through ******* he asked me to wait. Thanks

Huge disappointment! To say the hotel is shabby would be an understatement! Of the 4 elevators only one was functional. And no effort was being made to fix any of the broken ones. It didn’t help that there were hundred of soccer players staying there soo waiting for an elevator was a challenge. The rooms and bathrooms were sub-par. I The front desk staff were not overly helpful or interested. The breakfast foods were either gone by 9:30 or completely inedible. They ignored you when you brought it to their attention. We made a huge mistake eating dinner at the buffet one night again mostly inedible dried out food. The staff in Haman were lovely as were the doormen. But you do not want to stay here!

Hotel was fune but under renovation, so some tgings like the pool were closed

Staff are super kind and friendly! I have been staying here for years and every time I visit Casablanca. I love the place, staff, service, and location. Thank you :)

Worst service in the world , no tv functioning , no light in the room , I will never come back there .

We had a nice conference. The internet was a bit iffy, though.