Voilá Signature Casa Isabel

Casa Isabel is possibly the best hotel stay we've ever had. In the past I think I've under-valued what a difference a hotel's staff can make but now I get it. The staff here is fabulous -Herman at breakfast, Julio in the afternoon and Rosanna at the desk were all so sweet, cheerful and so very helpful with taxis, restaurants, my confusion with the AC, always there with a cold towel and a glass of delicious juice. Our room was lovely with a small balcony overlooking the water and the fort, a colorful tiled shower, cotton robes, Netflix on TV, a comfy bed. Breakfasts were delicious and plentiful. I loved sitting on the upstairs terrace and watching the birds all the birds at sunset or taking a dunk in the plunge pool. The owner Luis was great and we loved being able to spend a couple nights at their other lovely small hotel on James Beach- so peaceful and such gorgeous sunsets. Thank all of you for making this such a fabulous experience.

Good location. Wonderful staff. Cold towels and fresh juice when returning from a walk!

The hotel is situated in the vibrant Getsemani neighborhood, full of restaurants and nightlife, about a 15-minute walk from the Clock Tower, within the Walled City. The location is great, although the area is not very charming and has some dirty streets. The impeccable and friendly service of the staff was the highlight of the stay. The hotel is simple but clean, and the staff always offers cold juices upon arrival. The apartment has air conditioning, a minibar, and a comfortable bed. I liked the shower, but the bathroom is small and the sink is in the room. There was no hairdryer (I had to ask at the reception) and some equipment, such as the safe and the TV remote, didn't work. The hotel doesn't have an elevator. Breakfast isn't buffet-style, you pick from a menu with a few choices (some are free, others cost extra). It wasn't amazing, but it hit the spot. Even with these minor inconveniences, I would stay at Casa Isabel again.

Super Servicio La atención y hospitalidad es su fuerte, bellas instituciones y decoraciones. Bastante como de ubicación con opciones cercas de restaurantes y bares

La vista vale 1 millón de dólares! Simplemente hermoso el fuerte San Felipe!

The reason I booked this hotel is due to the five stars on Tripadvisor. I firmly believe that the hotel has found a way delete their negative reviews. However, the staff is very nice and I very much appreciated that. I booked the room over *******, and called and spoke with the Hotel front desk, emphasizing that I needed a quiet room Above All. The manager assured me that I would have a very quiet room. When I arrived at the hotel he said that he upgraded my room at no extra charge. He led me to my room, which was small, nice and had a lovely view of the fort and downtown. However, the room was extremely loud. It was on a street that has party buses that drive-by frequently for a number of hours with blaring, loud, pounding music. I knew there was no way that I would sleep, so I went down to the hotel front desk around 10 PM. The hotel staff gave me another room. It was not at all what the pictures looked like. It was worth potentially $50 per night, not $125. Weird small room. No windows. Bunk beds with a terrible mattress. The paint on the ceiling was cracked in multiple places right above my face on the upper bed. I left the hotel after the first night even though I had paid for two nights. There was no way I was staying there a second night. The hotel manager and owner said they would refund me for the second night, however it has been three days and I have not received a refund . I am very disappointed and no longer trust Trip Advisor. Also, note that regarding the negative reviews for this hotel on TripAdvisor, the hotel staff argues and fights each negative comment. That was a red flag that I ignored. Sad that this how my trip to Columbia ended.